Maintenance Controller - South Normanton, United Kingdom - Guest Truck and Van Ltd

Guest Truck and Van Ltd

Verified Company

South Normanton, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Sentinel Fleet Management, part of Guest Group is proud to be the UK's largest Iveco Dealer Group & Fiat Van Dealer, we have been a family owned and run business for over a century.

The Group now operates out of 13 full service dealerships spanning across the East Midlands, West Midlands, North Wales, Cambridgeshire, Leicestershire, Derbyshire, Nottinghamshire, Staffordshire and South Yorkshire.

Employee Benefits

Increased holiday entitlement with length of service.
Long service awards.
Recruitment incentive awards.
Healthcare scheme.
Cycle to work scheme.

Working Hours
42.5 Basic Weekly Hours

8:00am - 5:00pm

Monday to Friday

Job Summary

There is a vacancy for a Maintenance Controller to work as part of the Customer Service Centre team with responsibility for providing a customer focused service controlling maintenance on a range of LGV/HGV vehicles on varying Customer contracts.

The role is based at South Normanton Derbyshire.

Main Duties and Responsibilities

Working as part of a team the postholder will need to work alongside colleagues of differing abilities sharing their experience and knowledge to provide customers with a high level of service delivery.
To ensure that all incoming calls are answered as soon as is reasonably possible and in line with the service centre terms of service.
To select suitably qualified and equipped suppliers to effect service and repairs, ensuring that the most costeffective option is used as a first choice.
To coordinate all breakdown and call handling incidents in line with any predetermined customer SLAs and special procedures.
To ensure that all incidents are progresschased through to completion, keeping the customer always informed.
To maintain individual incident records, noting all conversations on the 'each incidents specific memo pad'.
To control the maintenance, breakdown, and accident expenditure on a varied range of equipment and contracts, which are operated by both internal and external contracts
To facilitate in all matters of a technical nature that are or maybe in query due to the cost or quality of repairs, ensuring best value cost & quality levels are achieved for all customers
Authorise expenditure within an agreed spend limit on estimates as dictated ensuring all maintenance records/contract processes are followed as a reference point to decide on the level and cost of repairs necessary before proceeding
Liaise with Maintenance Control Manager / Fleet Engineers / Contract Managers / Customer on all servicing and MOT requirements ensuring all services & MOT are planned and completed inline with specific customer and manufacture requirements
To ensure all maintenance record are kept up to date through our supplier portal.
Ensure all procedures are adhered to and report all incidents of noncompliance.
Seek to drive down repair costs and repair rates charged by our suppliers by working with the Fleet Engineers and ensure that the most costeffective resources available are utilized.
To cover out of operating hours support for customer breakdowns leasing with both the customer and supplier to ensure all incident are progressed through to completion.
To ensure that the workplace maintains a tidy and professional image.

Person Specification

Minimum 3 years experience in the motor vehicle industry
Applicants should be suitably qualified and have experience in light/heavy commercial vehicle maintenance, repair, diagnostic and standard repair times
Experience of working in a fast paced and demanding customer environment, with a flexible approach towards meeting the needs of the customer
Selfmotivated and able to communicate clearly in both verbal and written formats
Ability to work under pressure with mínimal supervision and be a team player
Well organised, taking ownership of tasks and being able to work to detail
High level of UK geographical knowledge and have a good standard of education at GCSE level

Do you want to work for the largest Iveco and Fiat Van Dealer Group in the UK?
Would you like to join a family owned and run Company with over 100 years trading behind it?
If so then this may be the job for you