Call Agent - Plymouth, United Kingdom - DK Recruitment

DK Recruitment
DK Recruitment
Verified Company
Plymouth, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Responsibilities:


  • Answering incoming maintenance calls from tenants and clients promptly and professionally.
  • Recording detailed information about maintenance requests accurately into our system.
  • Assessing the urgency of maintenance issues and prioritising accordingly.
  • Coordinating with maintenance technicians to schedule repairs and maintenance tasks.
  • Providing excellent customer service and keeping tenants informed about the status of their maintenance requests.
  • Following up with tenants to ensure their satisfaction with completed maintenance work.

Requirements:


  • Excellent communication skills, both verbal and written.
  • Previous experience in a customer service or call handling role preferred.
  • Ability to remain calm and composed under pressure.
  • Strong organisational skills and attention to detail.
  • Proficiency in using computer systems and software for data entry and communication.
  • Knowledge of property maintenance processes and terminology is advantageous but not essential.

Job Types:
Full-time, Permanent


Salary:
£22,500.00 per year


Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person
More jobs from DK Recruitment
See all jobs of DK Recruitment