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- Identify and sell parts profitably, helping to achieve or exceed the business plan for the Parts Department.
- Sell parts and receive payment, applying appropriate discount where necessary.
- Ensure all customers are dealt with promptly and courteously.
- Ensure commitments made to customers are delivered in a friendly manner.
- Identify exact details of the parts required, obtaining vehicle details from the customer.
- Load the correct parts, if in stock, or offer to order the parts for the customer
- Locate parts in the appropriate bin location.
- Identify from job cards those parts that need to be ordered in advance of service and repair.
- Source or place orders for parts required.
- Select parts as required for trade and workshop customers.
- Pre-select parts for workshop customers to aid workshop efficiency.
- Process orders (stock, warranty & VOR) in accordance with customer requirements.
- Check deliveries against all orders, log any discrepancies and book parts in and out of stock.
- Check parts invoices to ensure all item invoices are accounted for.
- Previous experience working in a Parts department is highly desirable
- Excellent customer service skills.
- Ability to build relationships both internally and externally.
- Excellent communication skills both verbally and written
- Computer literate
- Attention to detail
- Ability to work as part of a busy team and on own initiative
- Industry leading compensation package - you're in control of your earnings
- 30 days holiday rising with length of service
- World class training
- Employee discounts & lease cars options
- High Flyer Incentives
- Generous Colleague Referral Scheme
- Company uniform provided
- Pension & Life Assurance
- Enhanced maternity & paternity leave
- Colleague events