Administrative Assistant - Birmingham, United Kingdom - Birmingham Women's and Children's NHS Foundation Trust

Birmingham Women's and Children's NHS Foundation Trust

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Working closely with the Phlebotomy Team and Laboratories on a daily basis.

Ensuring all Phlebotomy Forms are correct, on ICE and ready for the phlebotomy team on a daily basis.

To ensure all telephone calls are answered in a prompt and professional manner and enquiries resolved effectively on the Main OPD Reception Desk or the Phlebotomy desk using IPM Lorenzo, OPTIMS, Microsoft Office including Word and Excel.

To provide ad-hoc Administrative support to the Department.

Ensuring a smooth process for families who attend our department. Liaising with departments/external referrers to ensure we have the correct information to process blood tests.

Ensuring that all patients requiring a phlebotomy appointment are assisted with the online booking system.

Ensuring that DrDoctor is updated, utilised correctly, forward look and appointments are made in a timely manner.

Undertake a variety of general admin duties as deemed appropriate with support from the admin within the department/s. The role will involve liaising with families, GP's and Consultants on a daily basis.

Working closely with the Phlebotomists/Labs

To assist with the Phlebotomy team on the reception desk.

To assist on the Main Reception in OPD.

Communicate with all members of the Specialised Medicine Team and other Specialty Departments.

Respond both face to face and on the telephone to enquiries or queries in a friendly and courteous manner, recording all messages efficient and cascading to the relevant member of staff in an appropriate and timely manner.

Undertake a variety of general admin duties as deemed appropriate and with support from the other admin role within the department

Maintain confidentiality at all times in line with the Data Protection Act 1998.

Using Birmingham Children's Hospital computer programmes and systems

Birmingham Women's and Children's NHS Foundation Trust is the first of its type in the UK.

Our Trust was formed in February 2017 to drive forward our commitment to provide the highest quality, world-class physical and mental health care for our women, children and families.

Uniting our hospitals means more seamless care; more investment to make greater advances in our specialist treatment and world-leading neo-natal and fetal work.

Importantly, it also gives us a greater voice in shaping the future of family-centred care.

Birmingham Children's Hospital is a UK leading specialist paediatric centre with an international reputation in several areas.

Birmingham Women's Hospital is one of two dedicated women's hospitals in the UK, with the busiest single site maternity unit, delivering more than 8,200 babies a year offering a full range of gynaecological, maternity and neonatal care.

Forward Thinking Birmingham (FTB) Mental Health Services are a unique, innovative community and inpatient mental health partnership. Alongside partners FTB offers care pathways of mental health assessment and treatment for young people aged 0-25 years old.

Please refer to the attached job description and person specification to view the full details for this opportunity at Birmingham Women's and Children's NHS Foundation Trust.