- A dynamic fast-paced position working across Marsh and the wider Marsh McLennan businesses that will require sound decision making to focus on the initiatives that make the biggest impact on service and colleague engagement
- Evaluation of the wide functional services we can offer clients and filter in a constructive way to support the regions Heads of Office and CE Leadership Group
- Be a trouble shooter when required and lead by example on accounts when acting in either a Client Executive or SRO capacity.
- We offer and embrace a hybrid working model that nurtures a collaborative working environment in the office 3 days per week allowing 2 days per week to be spent working on a remote basis.
- Competitive Benefits Package including: 27 days annual leave, excellent pension contributions, private medical cover, life assurance, income protection, employee assistance program, plus a range of flexible benefits including the option to buy or sell up to 5 days holiday per year, cycle to work, dental insurance, health assessments plus many more.
- Generous Family Leave including: 6 months paid maternity leave, 4 months paid paternity leave, 6 months paid adoption leave plus shared parental leave options. To help ease the transition when you return to work you will be able to work 8 weeks at 80% of your normal work pattern and receive % of your normal salary.
- Attractive performance related bonus
- Client vulnerability and at risk clients across the region
- Act as Client Executive or Senior Relationship Officer on 8-12 x major accounts across the region; driving account strategy and building strategic relationships with the designated clients (and C-suite) to deliver the best of Marsh McLennan.
- Personally engage in significant defensive RFPs or challenge reviews – e.g. strategy meeting, report content, often meeting the client or attending the presentation.
- Delivery of Trophy and Industry client strategy to maximize retention and growth on key accounts
- Attendance at major PRISMS across the region as an independent challenger
- Own Client Service Feedback
- Participate in F2F feedback for major client universe
- Troubleshooting client complaints where appropriate to do so as the independent person.
- Roll out training or new initiatives to CE and CA community
- Share best practice, successes and lessons learned across the region
- Coach CE/CA community
- Work with Regional Managing Director & Heads of Office to support the CE delivery of ES and NN target
- Support the on boarding of new recruits
- Mentor the future CEs in the business including graduate trainees
- Proven Client Executive experience on key accounts
- Excellent organisational skills with the ability to manage multiple enquiries simultaneously.
- A good awareness of clients' business, their business issues, insurance programmes and service plans
- Dynamic with previous client facing experience.
- The ability to remain calm under pressure and be able to work flexibly when required.
- Dip CII qualified and working towards ACII is desirable.
Senior Relationship Officer - Brindleyplace, United Kingdom - Marsh McLennan Companies
Description
Description:
Senior Relationship Officer (SRO) – North Region
This role complements and supports the North Head of Service position to drive marginal gains improvement and enhance the client and colleague experience. This is a critical functional position that influences cultural mind-sets to set the business apart from the competitors. The role reports directly to the Head of Service.
What can you expect?
What will you be rewarded with?
You will be accountable as set by personal goals to:
IMPROVE RETENTION:
Work closely and support the North Head of Service in being responsible for:
TRAINING, DEVELOPMENT AND COACHING:
Work closely and support the North Head of Service in the following areas:
What you need to have:
What makes you stand out:
About Marsh