Location Manager - Cumbria, United Kingdom - Wesco Anixter

Description

Job Description

Company Description

Wesco Anixter is an international provider of business-to-business distribution, logistics services, and supply chain solutions. With millions of products and locations worldwide, we increase profitability, improve productivity, and mitigate risk for our approximately 150,000 customers. As a division of Wesco (NYSE: WCC), we are a FORTUNE 500 company.

Role Description

This is a full-time on-site role in Barrow-in-Furness for a Location Manager. The Location Manager will be responsible for overseeing day-to-day operations at the location, managing staff, ensuring customer satisfaction, and meeting budget goals through effective communication and training.

The Location Manager role is a busy, varied and challenging position, and you will ideally have experience of working with high profile, large and demanding customers.

You'll need to be a tenacious, hardworking and ambitious individual who can work autonomously, with a desire to exceed targets and expectations, you'll also be a team player that can work with people at all levels.

As Location Manager, you will provide strategic direction and progressive leadership to achieve sales and profit goals within your location, and will set short and long-term sales strategies in order to deliver on this.

You will manage a single location with a total sales revenue of up to $50 million and manage a team of direct reports.

Reporting to the Senior Contract Manager, the Location Manager will support in driving growth and innovation within a Key Customer Account in the North West/Cumbria region, taking a lead role at the customer site, ensuring that the level of service delivered is to a continual high standard.

Many of our customers need bespoke solutions that address the precise needs of their particular challenges. You'll therefore need to be able to demonstrate that you are customer focused, and have great listening skills, ensuring customer requirements and contractual obligations are met and that we deliver on our commitments.

Responsibilities:

• Develops and administers sales plans to ensure customer satisfaction, assigned quota attainment & highly skilled and motivated staff.
• Determines annual sales and gross profit plan by analyzing trends and results.
• Maintains sales volume & product mix by keeping current with market supply and demand, changing trends, economic indicators and competitors.
• Pipeline management for growth across all product sets within scope for the contract.
• Developing and driving Continuous Improvement, ensuring customer savings targets are met.
• Coordinates order service by directing account representatives on quotations, proposals, project order management techniques, and customer complaint resolution.
• Monitoring costs, competition and market conditions and negotiating cost side levels.
• Manages sales staff by recruiting, selecting, orienting and training employees.
• Maintains sales staff results by coaching employees, planning, monitoring and appraising job results.
• Develops and maintains relationships with key customer stakeholders.
• Maintains professional and technical knowledge by attending educational workshops, reviewing professional publications and participating in professional societies.
• Forecasts and communicates intricate details to senior business managers.
• interfaces with internal support departments to establish positive customer experience.
• Partners with suppliers to maintain customer relationships, provides training to staff, and executes marketing programs and initiatives.
• Partners with various internal departments to troubleshoot issues such as inventory and operations

Qualifications:

• High School Degree or Equivalent required; Bachelor's Degree - Sales, Business Administration, Engineering, or relevant field preferred.
• Prior professional sales experience in related industry/3+ years
• Prior experience with managing a sales team or sales programs/3+ years.
• Working knowledge of business and management principles in strategic planning, resource allocation and coordination of people and resources.
• Demonstrated verbal, written, analytical, persuasion and interpersonal skills.
• Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Ability to exercise teamwork, leadership, and flexibility.
• Excellent time management and computer skills.

Experience:

– Has the ability to develop strong relationships with customers and stakeholders to ensure customer requirements are met

– Strong analytical skills in assessing and interpreting customer business data – confident to stand behind and present operational/service delivery KPIs.

– Holds gravitas and builds strong, long term relationships with key decision makers that achieve jointly agreed objectives through shared actions

– Minimum of 3 years' experience of People and Sales Management - ideally within the MRO/Industrial arena.

– High energy, self-starter with excellent communication skills

– Experienced and comfortable with working under pressure and to deadlines

– Solutions driven and takes ownership of tasks and responsibilities – a complete finisher

– Experience of working within a fast-paced, ever changing environment

– Demonstrates the ability to track performance and look at the bigger picture

– Experience of working with corporate clients and varying levels of customer stakeholders

– Financially and commercially astute and has good overall understanding of company commercial model/finances

– Strong negotiation, communication and presentation skills.

– Results driven, responsive, passionate and persistent.

– Confident, ambitious and willing to take initiative.

– Strong IT literacy, particularly in Microsoft Excel and PowerPoint

Competencies:

– Problem solving – Generates effective and pragmatic solutions to new situations and challenges as they arise

– Assimilate, analyse and interpret data and provide clear plans of action to improve efficiency, productivity and quality delivery.

– Possesses and demonstrates strong leadership and team building skills with the ability to inspire others

– Effective planning ahead to anticipate problems – plans for worst and best-case scenarios

– Excellent Communicator using a variety of media – including presentation skills, the ability to influence and negotiate.

– Ability to adapt communication style to a wide-ranging audience

– Process focused and uses own initiative to drive innovation and savings through to delivery for the customer.

Personal Characteristics:

– Positive attitude and high level of energy

– Confident self-starter with the ability to work to deadlines and adapt to changing conditions

– Operates with integrity and with excellent attention to detail

– Proactively challenges bad practice and works with stakeholders to resolve issues and create positive solutions

– Resilient and tenacious with the ability to work well under pressure

– Engaging personality with a strong focus on process and structure

– Ability to work in a fast paced and dynamic environment.

– Strong planning/organisation skills required in order to plan the day/week ensuing best use of time

Desirable:

– Supply Chain Management Experience & Technical/Product knowledge of MRO/Industrial Supplies category

– Experience in use of Share Point / Teams