Care Coordinator - Woolwich, United Kingdom - Avant-Garde Services Limited

Description

PURPOSE:
Provide overall high-end day to day support in the administration of Avant-Garde Services Ltd.

Support the Registered Manager / QA Manager to achieve a high degree of service delivery, ensuring that goals are achieved through effective administrative functions, management practices and ensure that adequate processes are in place for AGSL Dom.

Care division to function in line with professional standards. Ensure all activities are carried out in accordance with statutory requirements and organisational policies and procedures.


SKILLS, KNOWLEDGE & QUALIFICATIONS

Required:

• Ability to communicate effectively with clients, their relatives and all grades of staff
• Adequate IT skill (Ms Word, Ms Excel and Ms Access).
• Must be able to write in plain English, policies, processes and implement them across the organisation in a systematic and coherent manner with proven administrative skills.
• Knowledge of preparing clear support plan is desirable
• Ability to carry out risk assessments and put emergency plans into action.
• Coordinate shifts of support workers with good planning and manage their rotas to ensure that there are support services available wherever required

Core duties and responsibilities:

• Manage induction and staff development of care staff members
• Liaise with Managers on recruitment functions, selection and retention of care support team
• Conduct staff appraisals, supervision & departmental meetings.
• Develop weekly and monthly staff rota.
• Maintain client files with adequate records including care plans, reviews, PBS plans, medical records etc.
• Provide assistance in preparing care plans and support activities
• Provide management reports to the Registered Manager / Responsible Individual on QA activity
• Update service users' care plans and logbooks
• Carry out CQC Compliance checks.
• Ensure that the organization and service always comply with common assessment frameworks
• Update policies and procedures for Care division in accordance with statutory guidance and regulations.
• Carry out remote surveys and collate client satisfaction questionnaires
• Carry out risk assessments
• Manage complaints in liaison with team members
• Carry out business development functions including relevant marketing for Domiciliary Care Services, by following guidance and instructions from Senior Management
• Maintain systems on clients' monetary management and advise the finance department and management on any associated improvements including invoices, time sheets, and payments
• Adhere strictly to systems in place and maintain accurate database system
• Explore potential opportunities for domiciliary care services
• Enlist AGSL on provider portals of domiciliary care providers, especially under direct payment list, Las, special services and for bidding
• Design marketing materials, create portfolios of contacts for AGSL domiciliary care services
• Cover emergency support worker shifts during the week or as and when required on an on-call basis
• Conduct spot-check across all projects, residence and homes
• Pay visits to projects, homes and other locations where AGSL clients are based at, to provide operative and administrative support

Work remotely

• No

Job Types:
Part-time, Permanent

Part-time hours: 21 per week


Salary:
From £12.00 per hour


Benefits:

• Onsite parking

Day range:

• Monday to Friday

COVID-19 considerations:

COVID-19 considerations:

Experience:

Care Coordinating: 2 years (preferred)


Work Location:
One location

Expected start date: 03/01/2023