Clerical Officer - Bolton, United Kingdom - Bolton NHS Foundation Trust

    Bolton NHS Foundation Trust
    Bolton NHS Foundation Trust Bolton, United Kingdom

    3 weeks ago

    Default job background
    Fixed-Term
    Description

    Job summary

    We are looking for a resilient, robust, self-motivated clerical officer to support the work of the Children's and Young People's Diabetes Service based at Bolton One.

    The successful applicant will provide efficient administration duties. You will need to demonstrate attention to detail, have excellent communication skills, be well organised, flexible and self-directive with a positive 'can do'/problem solving attitude. Excellent word processing and good general office skills are required. Experience of working with confidential and sensitive information within timescales, deadlines and protocols is essential. It is essential that you can work independently but it is also essential that you are able to work as part of wider team in the provision of health services to children and their families.

    Main duties of the job

  • Accurately maintain a filing system for patient letters and results.
  • To ensure that all referral information and other documentation is uploaded to EPR as required.
  • To assist the diabetes team in preparation for group teaching events in sending out invitations, room bookings, photocopying information.
  • To rebook patient appointments when necessary, ensuring accuracy of detail and patient information in relation to their appointment needs and liaise with the Diabetes Nursing team regarding any difficulties in offering appointments to patients.
  • Monitor and maintain adequate stock levels of all Patient Information Supplies, Blood sugar equipment and patient diaries.
  • To deal courteously and efficiently with any telephone enquiries, ensuring that all actions relating to telephone calls are communicated to practitioners where appropriate.
  • Assist the Diabetes nursing team in the preparation of records / results prior to Multi Disciplinary Clinics.
  • Where appropriate, responsible for requesting, receiving and collation of medical records from Royal Bolton Hospital.
  • Assist the diabetes team in word processing of non-clinical information would be desirable.
  • To maintain and utilise and EPR to support the service and your role.
  • To observe personal duty of care in relation to equipment and resources used within the service.
  • Any other duties as deemed appropriate by the Line Manager.

    • About us

    Here at Bolton our patients are at the heart of everything we do. We ensure our patients receive the highest quality of Care and are guided by our Trust Values. We are proud that our Trust is a centre of excellence for maternity, neonatal and care for children, and that it has been rated as Good by the Quality Care Commission (CQC). This is in recognition of the patient experience and quality of care that our staff provide to patients. It is also supported by our Nursing, Midwifery and Allied Health Professional Framework for Professional Practice.

    The aims of this Trust are to improve the health of and provide the best possible care to the population in which we serve and ensure that our staff have joy and pride in their work. We are striving to recruit a workforce that reflects the communities in which we serve. We value our staff and can offer excellent opportunities for further training and development. We are keen to reflect our local population and therefore applications from all sectors of the community are welcomed.

    Job description

    Job responsibilities

    For detailed job description and main responsibilities please see attached job description and person specification for the role.

    Person Specification

    Qualifications

    Essential

  • Math and English GCSE A to C or equivalent
  • Good standard of general education

    • Experience

    Essential

  • Understanding of and ability to operate information systems and data bases
  • Working with confidential and sensitive information
  • Following protocols/processes to work within timescales and deadlines

    • Desirable

  • Working in a health care setting

    • Skills and Abilities

    Essential

  • Computer literate
  • Good Organisational skills
  • Excellent communication skills

    • Knowledge

    Essential

  • Data Protection/GDPR
  • Confidentiality

    • Desirable

  • Understanding of 18 week pathway, RTT status and waiting times

    • Other

    Essential

  • Good conduct and professional attitude
  • Positive 'can do' approach