Senior Client Services Associate - London, United Kingdom - StoneX Group

StoneX Group

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Overview:
Permanent, full-time, hybrid (3 days per week in an office) #LI-Hybrid

To provide full client service for the exchange cleared business of SFL.
Assist in the marketing of new clients, to include business meetings when required.
To assist management with ongoing development to Client Services while the department transitions into supporting a wider range of business lines including FX, Precious Metals and Prime Services.

Responsibilities:

Provide day to day coverage and drive process improvement in the following areas across all markets:

Daily agreement, collection and reporting of all client margins & cash debits.
Liaising with trading desks and internal departments for the creation and maintenance of all new and existing accounts.
Onboarding new clients, providing detailed understanding of statements and SFL procedures regarding clients.
Resolution of all client queries.
Agreement of all IB rebates.
Ensure all internal procedures are understood and comply with general FCA principles of business.
Liaise with exchanges and CCPs where required and ensure all exchange/CCP changes are managed correctly internally where affecting clients and/or margins.
Driving the improvement of existing processes to ensure that duties are being executed correctly and effectively.
Working with internal teams such as Risk and the Front Office to promote better practices and lines of communication.
Monitoring and escalating issues that require senior management and/or Compliance attention.
Keeping all processes under management fully documented with updated written procedures available for review at all times.
Working with both internal and external auditors to ensure they are provided with the necessary information as required.

Qualifications:

Knowledge and Experience

Extensive experience in Operations with a strong understanding of Client Services.
Extensive experience of Commodity ETD markets.
Knowledge of Prime services, FX & Precious Metals preferred.
Full trade life cycle knowledge from execution to reporting.
Good understanding of exchange and regulatory requirements.
Good understanding of ION's XTP backoffice system and surrounding modules preferred.
Working knowledge of clearing and backoffice systems including but not limited to: FastFill Seals, XTP, ARC, Duco.

Qualification and Skills

Strong understanding of Microsoft Excel
Excellent oral and written communication skills
Strong problemsolving skills
Effective planning, organisational and time management skills
Commercial awareness
Proactive and analytical thinker with the ability to generate and execute innovative ideas.
Ability to think strategically and contribute to department and division wide initiatives.
Accuracy and attention to detail.