Information Technology Support Technician - United Kingdom - Lyra, formerly ICAS World

Description

Lyra Health International is recruiting an IT Support Technician to join their global technology team.

The successful candidate will play a crucial role in ensuring the smooth operation of IT systems and provide a positive experience for end-users.

The role is full time, based in the UK, with hybrid working at our London office, and reports into the International IT Manager.

Lyra International is a leading global provider of 24/7/365 wellness services that take care of the physical and mental health of client's employees in 155 countries globally.

Lyra's vision is for businesses of all sizes to have an optimally functioning workforce who cares for a business that cares for them.

Through our international network, and over 35 years experience, we provide a consistent service at every location, supporting more than 1500 companies while offering services to over 6.3 million people and their families.

Responsibilities:

As an IT Support Technician, you will:Act as the first point of contact for IT-related issues, providing timely and effective responses to user requests through various communication channels, including, email, Slack, and Zoom.

Log and update support tickets using the helpdesk ticketing platform and resolve within SLA.Responsible for on-boardings and off-boardings of employees along with IT induction sessionsMaintain an inventory of IT assets and perform updates to the IT asset management databaseTroubleshoot and resolve hardware and software issues remotely.

Assist in the installation, configuration, and maintenance of Windows laptops and MacBooks.
Collaborate with other IT professionals and cross-functional teams. Escalate complex problems to higher-level support or specialised IT teams when necessary.
Create and update documentation and FAQ's for users.
Conduct training sessions for end-users on IT-related topics. Effectively communicate technical information to non-technical users.


Experience:
In order to successfully perform in this role, the candidate will need good working knowledge of the following:

Google Workspace Administration:
Creating and managing Users/Groups and DrivesRemote device management and authorisation: Intune; Apple/Android management policiesAD Administration: users/groups, group policies, Azure and Office 365Working knowledge on OKTA idp would be plusStrong knowledge of Windows OS patches, updates and troubleshootingKnowledge of macOS operating system, IOS and Android would be an advantageQualifications &

Skill Set:
Computer Science, Information Technology, or related Certification Levels years proven experience in IT support or a related role.
Excellent problem-solving and communication skills.

Ability to prioritise the task and approach them in a logical mannerAbility to work independently and collaboratively in a team environment.

Experience working in an international company would be a plus.