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Housing Officer - Brent, Greater London, United Kingdom - AKTON Resourcing Ltd
Description
Housing OfficerBrent
£25.44 Per Hour
Job Role
Be the face of Brent Housing.
Provide visible, accessible housing management services on the ground to customers renting homes, garages or travellers sites, owner occupiers and shared owners in the borough.
Manage the pre-void and lettings function (checking in, and checking out process) promoting the Brent Housing Management brand and create the best experience to new and prospective customers.
Delivery of quality estate management inspections that meet health and safety and compliance requirements.
Key Responsibilities:
Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request.
Be the primary contact for local stakeholders e
g:
residents associations, Councillors, the police etc. for individual casework.
Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.
Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.
Post inspect communal maintenance repairs and undertake follow up actions as required.
Address anti-social behaviour (ASB), fly tipping, graffiti and abandoned vehicles. Escalate crime related ASB to relevant council teams and agencies