Jobs

    ServiceNow Administrator - Manchester, United Kingdom - Infused Solutions

    Infused Solutions
    Infused Solutions Manchester, United Kingdom

    4 weeks ago

    Default job background
    Description
    Our client is seeking a highly motivated and skilled ServiceNow Administrator to join their dynamic IT team in Manchester.

    The ServiceNow Administrator position presents an exciting opportunity for someone ready to take charge of the support and advancement of ServiceNow, ServiceNow Discovery, and associated service management solutions within the IT Service Management domain.

    The primary focus of this role is to ensure optimal performance of the ServiceNow platform, crucial for the smooth operation of the business.

    This entails configuring and maintaining various modules such as Self-Service Portal, Incident, Request, Change & Problem, and Asset Management, as well as providing support for ongoing or upcoming ITIL / ITSM / ITOM initiatives.


    Key Responsibilities:
    Administering the ServiceNow platformManaging business services and configuration item relationships within ServiceNowSupporting ServiceNow discovery tool for CMDBInstalling and testing updates and new releasesCollaborating with business users to refine business requirements and workflows, and translating them into technical specificationsConfiguring and customising the ServiceNow platform, including form tailoring, workflow administration, report setup, data imports, LDAP integration, custom scripting, and third-party software integrationsDeveloping UI forms, fields, notifications, workflows, and JavaScript server/client codeMaintaining Service Level Agreements (SLAs) and monitoring SLA workflowsRequirements: Prior experience as a ServiceNow Administrator or in a similar roleExperience in implementing ServiceNow processes and functionsKnowledge of LDAP/Active Directory is advantageousProficiency in Java, JavaScript, Web Services, AJAX, XML, web applications, networks, protocols, and Email (SMTP, POP3)

    Familiarity with IT Service Management, Service Desk, and Change & Problem Management processesITIL Foundation certification is highly desirableInterest in and aptitude for understanding and supporting new technologies Job Title:
    Service Now Administrator

    Working From Home:
    Hybrid (2 days a week onsite)

    Job Type:
    PermanentSalary: £55,000 - £65,000 Depending on experienceLocation: M4 1FS (Manchester City Centre)
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