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- Support users by responding to requests and proactively identifying user support needs
- Assist the Global IT Lead in addressing infrastructure needs, both monitoring existing infrastructure and responding to issues and working to implement changes and improvements
- Seek opportunities to train and inform users in order to increase their IT knowledge and efficiency, documenting and sharing training materials where appropriate
- Work with the team to propose changes to Asprey's IT provision to improve the company's performance
- Liaise with IT suppliers and carry out necessary admin (raising Purchase Orders, etc)
- Provide general administrative support to the Global IT Lead as required
- Where necessary and agreed, work outside standard hours to support global users and projects
- Good communication skills
- Excellent organisation and capacity to manage and prioritise support requests
- Analytical skills and ability to troubleshoot
- Demonstrable remote support skills, specifically, experience in any/all of the below areas would be highly advantageous:
- Windows Active Directory (On-Premises, Hybrid, Azure and cloud), print servers – ideally at least 2 years' experience in a business environment
- IP Networking, VPN & firewalls with Cisco, HP-Aruba and Watchguard
- SAP B1 experience, systems side
- CRM experience, systems side
- IP (VoIP/SIP) telephony services
- Server hardware, PC, Laptop and Mac exposure
- Webservers on Linux and Windows IIS
- Understanding of *NIX eg Linux RedHat/Debian and AppleMac
IT Support Analyst - Greater London, United Kingdom - Asprey
Description
Job Description
The Asprey Group are recruiting for an IT Support Analyst to assist the Global IT Lead in providing support to users across Asprey's global business, as well as maintaining, configuring and installing elements of the company's IT infrastructure.
Responsibilities
Skills/Qualifications