Head of Business Intelligence - Croydon, United Kingdom - South London and Maudsley NHS Foundation Trust

Description

Job summary

The post holder will lead and direct the Business Analytics service within the Digital Services department creating value by providing access to relevant information through approved data sets, reports and dashboards that will promote and respond to the clinical service quality improvement, performance and contract management agendas of the organisation. Ensure that the data within the data warehouse and reporting solution is updated to an acceptable frequency to provide confidence that it can be utilised by clinicians and managers in decision making.

Introduce plans, programmes, polices and standards to ensure the timely delivery of the Data Transformation Strategy, enabling the organisation to evolve towards a data-driven and learning organisation.

Main duties of the job

Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.

Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.

Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.

Flexible working:

As one of the few Trusts in London we are proud to offer flexible working as part of our new ways of working, and we are happy to talk flexible working at the interview stage. In this role you will be able to work Monday to Friday in the time frames from 8am to 6pm, giving you the very best of good work life balance.

About us

About the team:

The informatics team is split into two areas, data delivery and requirements & engagement. These teams work together to deliver against our service model to the organisation.

We work in an environment of collaboration, and whilst we endeavour to deliver information in a right the first-time environment, we have also created the space for teams and individuals to test out new technologies or interest projects within ring-fenced time - often in collaboration with external consultancies who support and encourage learning within the team.

About the location:

The Digital Services Informatics team is based at Jeanette Wallace House, in between Bromley and Croydon (CR0 1FE).

Our Trust headquarters is located at Denmark Hill less than 5 minutes from the train station (zone 2). We also provide services and operate across other locations, such as London boroughs of Croydon, Lambeth, Lewisham and Southwark; and substance misuse services for residents of Bexley, Lambeth, Greenwich and Wandsworth.

Job responsibilities

Strategy and Leadership

Lead the Business Analytics service, within Digital Services, to ensure that products (data sets, reports, dashboards and analytical cubes) are delivered, create value, and securely accessible.

Oversee the management and recruitment of technical staff within the delivery teams. Ensure supervision and appraisal are aligned to the emerging needs of both Data Analytics and Digital Services strategies. Direct, control and motivate staff to deliver an effective and efficient service.

Lead on development and execution of Data Transformation Strategy, introducing delivery programmes to ensure major milestones are achieved.

Define the BI Technical roadmap ensuring the delivery of business value through the exploitation of modern and emerging technologies.

Ensure the delivered analytics and products meets the need of the clinical services, quality improvement, performance and contract management agendas of the organisation.

Ensure the production of metadata allowing consumers of the Business Analytics service to understand what products and data sets are available,

Create metrics and monitor the Business Analytics service, sharing performance and improvement ideas with senior management.

Lead on the assurance of data processing and content management by the implementation of the COBIT5 governance methodology. Commission routine external audits to test end-to-end data processing and further improve through continual service improvements, results of which will be routinely shared with the Trust Audit Committee.

Work through collaboration with senior stakeholders, such as Executive Leadership Team, Chief Information Officer, Chief Clinical Information Officer, Performance and Contracts Lead, Quality Improvement Lead, Operation Directorate Leads, South London Partnership, Kings Health Partners, Social Services, Clinical Commissioning Groups and other partners of the Trust.

Provide expert advice and guidance to managers, health professionals and other relevant members of staff on informatics related issues, and the relationship to their programmes of work.

Lead on in the introduction of BI Centre of Excellence forums for both clinical and corporate users of the Data Visualisation Platform. These forums allow for ideas to be shared, provides access to data specialists, resulting in personal development, increase technology adoption and new assets which deliver value to the business as a whole.

Analytical & Visualisation Leadership

Lead on the Analytics and Visualisation Programme, ensuring business alignment with both strategic transformation programmes and tactical needs of the organisation.

Lead on the development of delivery roadmaps and associated plans, monitoring them to ensure delivery to the strategic milestones.

Introduce polices, standards and procedures to ensure that created products and development follows good practices, such as ITIL.

Lead on ensuring the availability and secured access to sophisticated simple-to-use self-service BI tools which provide clinicians and managers vital information to perform their roles more effectively and efficiently. This includes mobile access enabling informed decisions to be made at the time required using the best data-based evidence.

Lead on the development and implementation of light touch data governance strategy and associated policies within the organisation. This will articulate the separation between the provision and management of assured data products (reports, dashboard and data cubes), and the additional value which is created by the users of the data visualisation platform.

Data Engineering Leadership

Lead, implement, manage and continuously monitor the routine delivery of data from disparate information systems and national sources. Implement improvement solutions through change management.

Introduce polices, standards and procedures to ensure that data flow and data model development follows good practices, such as ITIL.

Lead on the management of the Business Intelligence Platform, ensuring the organisation achieves value for money, and takes advantage of emerging technologies which may provide improved performance for reduced total cost of ownership.

Lead of the development of holistic integrated data models which provide business value, and ensuring they are routinely populated from disparate data sources. Ensure that highly valued products are promoted and shared for the benefit of patients, carers, health professionals and other relevant stakeholders.

Qualifications and experience

Essential

Desirable