Customer Service Advisor - Oxford, United Kingdom - PLANET RECRUITMENT SERVICES LTD

PLANET RECRUITMENT SERVICES LTD
PLANET RECRUITMENT SERVICES LTD
Verified Company
Oxford, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Planet Recruitment are delighted to announce that ?we are now working with a well-established client based in Oxford. Due to rapid growth are now seeking a Customer Support Advisor to join their busy team.

The purpose of the role is to provide excellent customer service in our Supplier Support team.

Explaining the benefits and processes associated with our service as well as handling enquiries and issues through first line support.


Role - Customer Support Advisor

Salary - £22,000 - £24,000

Hours - Monday to Friday 9.00am - 5.30pm

Location - Oxford (Hybrid Role)

Benefits for a Customer Support Advisor:

  • Blended working
  • 25 days holiday per annum including 3 days between Christmas and New Year
  • Contributory pension scheme
  • Paid compassionate leave
  • Free car parking
  • Flexi Friday scheme
  • Refer a Friend scheme (applicable to some posts)
  • Varied programme of social events

Responsibilities of the Customer Support Advisor:

  • Build a rapport and strong relationship with customers by advice and support throughout the onboarding process
  • Make 4050 outbounds calls per day to supplier customers to explain the benefits of the scheme; to help them with their registration for the first time; to assist with renewal of their annual subscription
  • Accurately log and maintain records of customer contact, activity and outcomes on our CRM system
  • Provide accurate and clear information to supplier customers, explaining the benefits and processes involved to complete an online questionnaire required by our buyer customers
  • Speaking with customers with regard to payment of their subscription fee as a new or renewing customer
  • Actively participate in team meetings to share and exchange information
  • Work consistently to ensure personal targets relating to call rates are consistently met and exceeded
  • Work together as part of the Operations team to ensure overall KPIs and process deliverables are consistently achieved
  • Be proactive at all times and 'go the extra mile' to uphold a first class customer experience

Requirements of the Customer Support Advisor:

  • Previous experience in a customer service environment
  • Working knowledge of data management and data analysis
  • Demonstrable experience of process improvement
  • Proven track record of working to deadlines and targets
  • Customer contact through inbound and high volume of outbound calls
  • Ability to adapt to the needs of a growing business
  • Education to degree level (or equivalent)
  • Highest accuracy and attention to detail
  • Strong organisational skills
  • Detailed working knowledge of Excel to Intermediate or Advanced level
  • Articulate with a confident telephone manner
  • Strong communicator with good interpersonal skills
  • Commitment to provide excellent customer service at all times
  • Flexible in approach

INDCOM


Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers.

Planet Recruitment is an Equal Opportunities Employer.
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