Description

Company description:

A rewarding place to work. At Rathbones, We invest in everyone's tomorrow – that includes our people. We are always looking for future talent, and we can help you build a rewarding career with clear paths to progression and the opportunity to share in the success of our business.

Job description:

Job Title: Investcloud CSD Administrator

Department: Amendments (CSD)

Location: Liverpool (Hybrid working, 2 days in the office per week)

Contract Type: 12 month contract

Reporting to: Operations Manager

The Role

•Delivery of service excellence
•Ensuring client data and records are updated in an accurate and timely manner.
•Protection of client assets
•Compliant with regulatory requirements and company policies
•Positive contribution to your teams new and existing initiatives Outcomes of the Role
•Provide a professional and reliable service for clients, investment managers, advisers, and product providers.
•Ensure you are adhering to the teams current SLAs and to all regulatory requirements.
•Accountable for administrative tasks within the team in line with the team's procedures manual.
•Ensure that you are actively participating in the 4+1 habits from Lean methodology. These include dynamic Visual management boards, appropriate team meeting involvement, continuous improvement through identification and resolution of issues, and standard operating procedures.
•Support the continuous improvement across the team leading to enhancements in efficiency and clients and customer experience (CX/UX).
•Ensure that you are operating within the Group data governance framework and that data quality and integrity is maintained.
•Be aware of the conduct rules and act with integrity.
•Be aware of CASS related processes relevant to your team and that you escalate any issues to your manager
•Build and maintain relationships with all stakeholders, both internal and external
•Work alongside other teams throughout the business to ensure information that goes into the InvestCloud system is accurate and a reflection of our other core systems
•Be able to follow and maintain internal procedure documents and ensure they are kept up to date and accurate.Knowledge, Skills and Experience

• Excellent organisational and time management skills
• High level of accuracy and attention to detail
• Ability to grasp new tasks and IT system quickly
• Strong written and verbal communication skills
• Client service focus
• Good working knowledge of Microsoft Office
• A team player able to multi-task in a fast-paced environment
• Ability to build constructive relationships with other members of staff at various levels
• Adaptable, flexible, and able to accept responsibility for given tasks
• Ability to work individually and as part of a team with a shared goal.

Professional experience and qualifications (where necessary)
•A minimum of 5 GCSE's (grade A-C/ 5-9) including Maths & English
•Experience of working as part of a teamDesirable
• 2 years industry knowledge and an interest in the wealth management sector