Service Designer Introduction/transition/acceptance - Chatham, United Kingdom - OneSavings Bank Plc

OneSavings Bank Plc

Verified Company

Chatham, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In this role, you will work within the Service Design Team within IT Service Management to deliver, as well as to mature and shape a Service Design approach for systems, services and infrastructure being introduced via the Group's Change Management team.

Your responsibilities will include

Managing Service Design activities for the assigned portfolio endtoend, completing all required plans, procedures, reporting and governance
Working with Project Managers to agree the scope of new Service Design tasks, offering support and guidance throughout the process to ensure that all requisite tasks are completed and evidenced through Artefacts, by the Groups Change Management Team
Contributing to "Go" and "No Go" decisions for projects, based upon the successful completion of all required Service Design activities, at all stages of the Service Value Chain
Completing all required reporting for your Service Design activities
Defining and agreeing a suitable warranty period with Change Management for all new Service Designs
Undertaking a formal Operational Readiness review for each new Service Design with the appropriate Subject Matter Expert, IT Service Owner and Project Manager
Work with the wider IT Service Management team to ensure that all necessary ITSM activities have been completed, including:
Working with the ServiceNow Design team to ensure that any opportunities for workflow automations, self-service have been captured, designed and built
Working with the Change Enablement team to ensure that all necessary Changes have been taken to CAB
Working with the Configuration Management team to ensure that any necessary updates to IT Service Mappings or Configurations Items have been undertaken
Working with IT Demand Management to flag the need for any additional FTE required to support the Service Design
Acting as an advocate for the Service Design process, championing use of the process, tool and standards
Working with the IT Knowledge & Communication Lead to help design tailored documentation for the supported systems where appropriate, including, but not limited to, guidance around installation procedures, configuration, system rules

Please be aware there is a small amount of travel required in the role as our offices are located in Chatham, Kent and Wolverhampton

We are looking for talented individuals who have the experience and knowledge set out below:

Previous experience in IT Service Management in an ITIL v3 or v4 environment
Experience in Service Design or equivalent
Excellent working knowledge of ITIL processes, particularly around IT Service Management
Qualifications in or working knowledge and experience of ITIL 3 or 4 foundation level

We also believe that your career and how you progress is as unique as your individual personality. We continually support our people so they can become the best version of themselves.