First-Line Technical Support Engineer - Ipswich, United Kingdom - REDTECH RECRUIT

Description

First-Line Technical Support Engineer

A fantastic opportunity for a 1st Line Support Engineer to work for a Health-Tech software company, that is making technological advances and solutions that help the NHS. Having grown to almost 100 people, they are looking to bring on a First Line Technical Support professional to support on inbound customer technical issues.

Location: Ipswich - a village just outside (ideally you will be able to drive but public transport options are available).

Salary: £23,000 - £25,000 per annum + benefits

Requirements for First-Line Technical Support Engineer:

• Strong technical acumen from an IT apprenticeship, STEM degree or work experience in a technical setting
• Proven commercial experience in ensuring an amazing customer experience
• Excellent problem-solving skills
• Strong troubleshooting skills
• You truly care about customer experience
• Strong verbal and written communication skills - this role is largely communicating with customers via phone and email

Responsibilities for First-Line Technical Support Engineer:

• Triage customer support enquiries for a communications software suite of products
• Log all calls on the CRM
• Solve issues where possible, and escalate when needed
• Keep abreast of issues for customers and update them accordingly