Customer Service Advisor - Leeds, United Kingdom - Medical Protection Society

Medical Protection Society

Verified Company

Leeds, United Kingdom

5 days ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Hybrid working (Leeds office)

Salary £21,25
Generous matched pension scheme
Annual bonus scheme up to 10%
Private Medical Insurance
Health Care Cash Plan
25 days annual leave (plus flexible bank holidays) and the option to buy or sell up to 5 days
6x salary death in service
A personal GP service enabling you to get a video consultation with an NHSregistered private GP
Employee Assistance Programme
A range of shopping discounts
Defined salary and career path, control your own progression and development

Job Intro
We are currently recruiting for
Customer Service Advisers to join our Leeds team. Working within a unique contact centre environment you will be responsible for providing exceptional customer service to our members.

These are full time roles and shifts are Monday to Friday between the hours of 8.00am and 6.30pm. Our working week is 37.5 hours in total.

This is not your usual contact centre role, and our services can be quite complex, there is a lot to learn before you will be able to liaise with our members.

We will ensure you have all the knowledge you need by providing you with a comprehensive, fully paid 4-week training schedule.

One of the training days will start on the
15th May 2023, and the second training day will start on the
30th May 2023.

We will need your full attention during this time, so we won't be able to accommodate any annual leave during the first four weeks.

This role sits under our 'hybrid' persona meaning a blend of home and office-based working, to suit you and the needs of the business.

We offer excellent benefits and in addition to these the department runs a monthly 'Above & Beyond' incentive which is a colleague nomination scheme recognising the achievements of individuals.

Important information for applicants:

Role Responsibility

As an Adviser you will support our members and manage their queries via various channels.
Take ownership of member enquiries managing them through to earliest possible resolution and making sure all actions are recorded on the relevant database.
Act as first point of contact for complaints, issues and disputes. Ensuring any expression of dissatisfaction is reported in line with root cause analysis and continuous improvement.
Work in collaboration with other business areas when needed to ensure that the service to the member is as seamless as possible.

Ideally you will have previous experience within a customer service environment, whether this be contact centre, or face to face.

But the most important thing to us is the commitment to providing the best service to our members.

Sometimes our members can find themselves in stressful situations, so we need you to be able to demonstrate empathy and have the emotional intelligence to handle difficult conversations.

Diversity & Inclusion
What's important to MPS is that our people live our values of Member First, Ambitious, Determined and Empowered.

If you have any questions about any advertised role and how we can support you, please contact our Recruitment Team.

Job Types:
Full-time, Permanent

Salary:
£21,255.00 per year

Benefits: