Head of Design and Research - London, United Kingdom - Coutts

Coutts

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive.

This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom.

Join us as our Head of Design and Research

As part of Coutts, you'll create an environment where people can thrive as you establish and champion product design excellence
To do this, you'll work in the Digital Experience and Design Leadership team and collaborate with the Head of Digital Experience to deliver great business and client outcomes
This is your opportunity to make a real impact by shaping the future of design at one of the most renowned private banks

What you'll do:

Day-to-day, you'll lead a team of designers and researchers and provide vision and direction to establish principles, standards and processes to continuously improve the quality of our experiences.

You'll also be accountable for resource planning, prioritisation and status updates to ensure our operational efficiency.

Working with other experts across the digital experience, journeys, marketing and engineering, you'll ensure that product designs and research are embedded into the decision-making process to lead to measurable business and client outcomes.

Your top priorities will include:

Leading complex strategic initiatives and overseeing the endtoend design process across multiple teams and products, while aligning them with our brand and bank's principles
Managing the design strategy and its delivery across our core banking products, investments, internal tooling and the Coutts website
Promoting a culture of continous improvement that's in line with client feedback, performance data and evolving industry best practices
Overseeing our research and testing activities by using a variety of techniques and tools to understand and communicate the needs of our clients
Coaching teams and identifying new ways to help them to progress in their careers through structured goals and objectives

The skills you'll need:

To be successful in this role, your knowledge, experience and leadership qualities will be key. So, you'll need a background of being a creative leader who can thrive in a corporate environment.

In addition, you'll need:

Experience of leading and scaling exceptional product design and research teams
Knowledge of design processes, methods, tooling, insights and key trends
Excellent stakeholder management skills, coupled with the ability to influence and persuade at an executive level and challenge conventional thinking
An understanding of how to effectively collaborate with a diverse set of colleagues and partners
Experience of implementing WCAG 2.1 AA accessibility standards