No more applications are being accepted for this job
- Outside IR35
- 6+6 Month Contract
- Remote Working
- Strong experience and full understanding of Service Cloud
- Take requirements from the business, understand product features, and make recommendations
- Provide clear requirements definition and documentation
- Create user stories and business process mapping
- Ability to drive stakeholders and be able to push and create urgency
- Strong experience with Omni-Channel, Live Chat/ChatBots or AI features
- Strong working experience with Knowledge-Centered Service (Knowledge-Centered Service methodology)
Salesforce Business Analyst - London, United Kingdom - Lorien
Description
Salesforce Business Analyst - Service Cloud
You will be joining an award winning and well established global SaaS based business. As the Salesforce Business Analyst, you will be working within a highly experienced Customer Experience team, providing advice on features, investigation of new features, requirements gathering, process documentation - all for enhancement to an existing Service Cloud platform.
Requirements:
What's next?
If this opportunity sounds exciting and to be a good fit for you, please follow the link to apply and attach a copy of your latest CV.
Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in relation to this vacancy.