Referral & Advice Worker - Greenwich, United Kingdom - Housing for Women

Housing for Women

Verified Company

Greenwich, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Posted:17/05/2023 08:41
Salary:
£28,084
Location:Greenwich
Level:Experienced
Deadline:31/05/2023 23:59
Hours:37.5
Benefits:27 days holiday; buy and sell annual leave programme; PerkBox; Health Cash Plan and more
Job Type:PermanentOur very friendly team in Greenwich borough is looking for a Referral and Advice Worker to deliver a high quality telephone referral line service, including a full needs and risk assessment in order to provide women and children escaping domestic abuse, with a range of options including signposting to other agencies or access to refuge accommodation. This role plays a key part in being the first step for women who have experienced domestic abuse to move forward

Key responsibilities include:

Provide effective telephone advice, information and support to women and children who are living with or fleeing domestic abuse
Advise women and professionals via telephone on options for staying safe and independent or to access refuge accommodation.
Provide effective telephone advice, information and support to other statutory and voluntary agencies who are seeking advice for their clients who may be experiencing or escaping domestic abuse
Cover the Referral and Information line working either 9:00am5:00pm or 10:00am
6:00pm

To be successful in this job you will require:

Experience of delivering support to adults from diverse backgrounds and with mixed abilities and complex needs in a supported environment, preferably in Domestic Violence Abuse (DVA) refuges.
Demonstrable experience in providing support and assessing needs and risks over the telephone.
Demonstrable experience of undertaking individual assessments including risk assessments and developing and delivering support plans.
Understanding of local and national approaches to tackling domestic abuse including MARAC, child protection, social and voluntary services approaches/involvement
Excellent communication skills

Housing for Women is an independent organisation and we support women in London to challenge the inequalities they face.

As a charity and a registered housing association, we are proud to have housed London's women for 85 years; providing secure, affordable housing and related services to help them make the most of the opportunities they have.

Full Job Description

Overall Aim

Deliver high quality and indepth telephone and facetoface needs and risk assessments in order to place women and children escaping DVA in the most appropriate service for their needs.
Advise women and professionals via telephone on options for staying safe and independent or to access refuge accommodation.
Work with the RB Greenwich's Housing Options Team to assess the suitability of referrals for the borough's Sanctuary scheme and liaise with the appropriate RBG teams to install required security/devices.
To provide cover for Support Workers across the DVA services.

Key Responsibilities

Deliver a high quality referral line service, including a full needs and risk assessment in order to provide women with a range of appropriate options including signposting to other agencies and access to refuge accommodation
Provide effective telephone advice, information and support to women and children who are living with or fleeing domestic violence
Provide effective telephone advice, information and support to other statutory and voluntary agencies who are seeking advice for their clients who may be experiencing or escaping domestic abuse
Cover the Referral and Information line from 9:00 to 17:00 or 10:00 to 18:00.

Develop and Maintain Information Resources

Collate and maintain an electronic and hard copy database of resources and services in RB Greenwich and London / National (as appropriate) for women and their children experiencing DVA, that staff and service users can access
Update the whole DVA staff team regularly on any changes to information, resources and systems
Take responsibility for keeping up to date with developments in DVA work, including reading, attending conferences and learning events
Update and maintain the GDVA website; keep up to date with social media, campaigns and advise on safe methods of communication.

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Customer focus

Support the team on the effective day to day management and smooth operation of the refuge and provide effective support to women living in their homes
Manage own case load, key working women using individual support plans
Issue occupancy agreements (refuges only) and induct new service users into the service
Ensure the provision of practical and emotional support to vulnerable women and their children/dependents:
carry out regular risk assessments and promote the safety of women and their children, assisting them in safety planning

- assist women in the community to access any additional security measures and Sanctuary provision
- enable service users to access appropriate health care and spec