- Provide 1st, 2nd and 3rd line support to all users across the site.
- Assisting with the maintenance and troubleshooting of the following key systems/infrastructures to develop a sound understanding and working knowledge of their operation: Internal network infrastructure (switches, routers, hubs, cabling); Flight Information System; Check-in & airline ticketing systems; Access Control System; Photocopiers/Network Printing MS Office365.
- Provide ad hoc support to the IT team and external contractors to resolve IT related issues with: Airport PABX, Mobile Telephony, CCTV System, PA System, Emergency Comms & Facilities Customer Clearance and IT Security Systems.
- Support the IT team to deliver longer term projects relating to system installation, development & maintenance, disaster recovery, server/maintenance replacement as well as any others that may be required.
- Ensure all systems are comprehensively documented and the information properly archived to meet both internal standards and regulatory requirements that may be examined by external authorities;
- Follow working procedures to ensure the provision of a consistently high-quality level of systems implementation and support.
- Maintain backup systems for all stored information with consideration to sustainability.
- Keep up to date with developments in the industry, enabling you to identify opportunities to improve & simplify current ways of working and IT processes where appropriate.
- Support the wider IT team in the future development, planning and implementation of technical systems and infrastructure across the estate.
- Provide on-call support (currently 1 week in 5) upon completion of relevant training and development plan.
- Responsible for ownership of reported issues through to conclusion or appropriate escalation.
- Provide to support to external contractors if / when required.
- Assist the IT team in the provision of technical services / support to a major emergency, incident, or special event.
- Provide and excellent level of service to our internal & external customers and stakeholders ensuring that their needs are met and that we work closely with them to resolve issues in a professional and timely manner.
- Microsoft Desktop and Server Operating Systems
- Microsoft Azure/Office 365
- General Server Administration and Desktop Support skills
- Anti-Virus and other protective systems
- Managed switches, access points, routers, and other network infrastructure
- Firewalls
- Cyber security
- Remote Access
- Data backup applications
- CCTV systems
- Access control systems
- Telephony
- Excellent oral, written, and interpersonal communications skills.
- Ability to interact with a variety of stakeholders (internal and external) across the organisation.
- Ability to multitask & prioritise workload.
- Good planning and organisational skills.
- Good troubleshooting abilities to identify and resolve complex IT issues.
- An enthusiastic and motivated self-starter.
- Ability to identify opportunities to improve and simplify current ways of working and IT processes.
- Pro-active; positive; flexibility; adaptability; professionalism; integrity; responsibility; passion; detailed and teamwork.
- Customer Service focussed.
- Ability to work at height.
- Ability to drive Airside (Red Pass Holder) upon successful completion of training and development programme. *
- An opportunity to be part of a supportive and collaborative work culture that encourages innovation and personal growth.
- Free onsite parking.
- Being auto enrolled into a pension scheme (after 3 months) – enhanced upon request.
- Access to our health cash plan (after 6 months).
- Staff discounts in partnership with Dufry World Duty Free.
- Bike2Work scheme (after 6 months).
- Learning and developing within a fast-paced aviation environment.
- Being part of a dedicated and friendly team.
- Comply with UK Right to Work checks and provide associated relevant documentation at interview.
- Confirm your identity by providing a copy of your passport or driving licence.
- Provide GPA with a complete five-year referencing history inclusive of all employment, self-employment, and education. Any gap period of 28 days or more must be covered by a personal reference to which you must also provide contact details.
- Upon request, provide a Criminal Record Check Certificate (Basic Disclosure) from Disclosure Scotland. This must not display any disqualifying convictions as detailed on the Civil Aviation Authority website.
- Where applicable, undertake a Counter Terrorist Check (CTC) and understand that deployment to any security related activities is conditional upon the satisfactory result of such a check.
- Vision – applicants must have a visual acuity (using corrective lenses if necessary) of at least 6/7.5 in the better eye and 6/60 in the other. Visual fields will be checked by confrontation method and if there is any doubt then an optician report is required.
- Colour perception – applicants are required to distinguish the colours red, green, and white using the Ishihara test plates (24) – 15 plates, presented in a random order, which must be identified without error or via an approved advanced colour vision test. The use of colour correcting lenses are not acceptable.
- Hearing – applicants must have the ability to hear a forced whisper in either ear at a distance of 2 metres. In case of doubt an audiometric examination will be necessary.
- General Health – applicants must disclose any medical condition, which might affect the ability to operate / drive safely. On disclosure of a medical condition which may affect the ability to operate / drive safely, reference is made to the Driver and Vehicle Licensing Agency (DVLA) "Assessing-fitness-to-drive-a-guide-for-medical-professionals."
- A completed Company Application for Employment form
- Read our Equal Opportunities Policy and complete an Equal Opportunities Form
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Graduate IT Engineer - Prestwick, United Kingdom - Glasgow Prestwick Airport
1 week ago
Description
Glasgow Prestwick Airport (GPA) has an exciting opportunity for a Graduate IT Engineer to join our specialist, dedicated team.
This is a full-time permanent position, working 40 hours per week, Monday to Friday. Additionally, this role requires the individual to join an on-call roster upon successful completion of their training and development plan.
Owned by the Scottish Government, Glasgow Prestwick Airport directly employs more than 250 people and supports over 4,000 jobs across the aerospace cluster. Situated in the heart of Scotland's aerospace industry we offer a diverse range of in-house aviation services providing vital connections to the rest of the world.
This position offers an excellent opportunity for talented and dynamic graduates looking to kick-start their career in the field of information technology within the aviation industry.
Job Scope:
To ensure the efficient operation and development of all hosted IT / electronic systems and associated infrastructure at Glasgow Prestwick Airport in addition to assisting colleagues in other sections of the Facilities department as required.
Key Responsibilities:
Qualifications Required:
The candidate should have a relevant qualification in Computer Science, Information Technology or a related field.
Additional professional certifications or training in relevant IT disciplines would be advantageous. For example, Microsoft MCP, MCSA or CCNA etc.
Experience:
Experience of working on or with the following would be desirable:
Experience of working on or with the following systems would be advantageous:
Abilities, Skills, Knowledge & Attributes:
Salary will be dependent on experience and in addition you benefit from:
Please note that to work at GPA you are required to:
*In accordance with regulations, this role requires you to meet DVLA Group 2 medical standards so that you can drive on our airfield (including on runways / taxiways). Therefore, please only apply for this role if you can meet the following standards:
The above will be assessed via our occupational health partner during the recruitment process and does not affect your statutory rights associated with the Equality Act 2010.
We are proud to be a Disability Confident employer and are committed to applying equal opportunities at all stages of our recruitment and selection process. Reasonable adjustments will be made to our recruitment process to ensure that no applicant is disadvantaged.
If you are interested in applying, please complete the following:
