Guest Services Executive - London, United Kingdom - Succeed Recruitment Solutions

Succeed Recruitment Solutions
Succeed Recruitment Solutions
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Salary and benefits

£24,000 to £25,000 plus excellent benefits

Contract length

Permanent, Full time

Locations

Central London


We have a brand new and fantastic opportunity for those with a strong background in cruise / travel sales or customer services, looking for the opportunity to work for a leading, luxury cruise brand


Our London-based client is the proud recipient of multiple, prestigious British and global travel awards and are now looking for a Guest Services Executive to join their growing team.

This fabulous opportunity offers excellent earning potential along with extremely sociable working hours of Mon - Fri, 9am - 5.30pm and weekends on a rota basis (weekends can be worked from home.)


Role of Guest Services Executive:


  • Maintain the highest level of written communications for pre and post travel correspondence.
  • Investigate and resolve all complaints in accordance with company processes and industry guidelines, in a timely and fair manner, to achieve the best possible outcome for both guest and business.
  • Allocate compensation based on company standards, to the approval of the relevant management.
  • Identify potential problems relating to guest service and proactively work to find solutions to enhance the guest experience.
  • Communicate to relevant management/internal contacts information about guest needs and expectations, and levels of guest satisfaction.
  • Assist other departments with escalated guest enquiries or complaints, ensuring the guest remains the priority.

Skills required for the role:


  • Previous travel and/or cruise industry sales or customer service experience essential
  • Ability to build rapport quickly and empathise with a guest.
  • Ability to deal with guests and external contacts in a professional, confident and assertive manner.
  • Ability to prioritise tasks and work to deadlines.
  • Excellent customer service skills
If you're interested in learning more about this Guest Services Executive role, please contact Succeed Recruitment Solutions
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