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    Fares & Ticketing Team Leader - Birmingham, United Kingdom - Succeed Recruitment Solutions

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    We have a fabulous opportunity for an experienced Fares & Ticketing Team Leader to join a well known, Birmingham based Tour Operator.

    The successful candidate will be responsible for the daily running of their Fares & Ticketing department, ensuring the team complete all processes and tasks within the deadlines required.

    This is a fantastic opportunity to use your ticketing and supervisory skills in a role with a well established travel organisation and as well as a competitive starting salary of up to £32k, our client can also offer excellent travel industry benefits.

    Hours of work are between Mon - Fri 9am - 6pm and ideally will be based in our client's Birmingham office, however our client can also consider hybrid and homebased working options.

    If you're interested in finding out more about this Fares & Ticketing Team Leader role, please contact us today for a confidential chat or apply online.


    Role of Fares & Ticketing Team Leader:
    Amadeus/GDS champion for the company and keep up to date with any new products/development,assist in training, testing and implementation.

    Queue management – ensure all q's are kept up to date including:

    schedule changes, general, web, re-issues and q's are checked at the end of the day to ensure everything has been actioned for that day.

    Monitor schedule changes and ensure that agents/customers are advised of the changes.
    Make any alterations to bookings, update back office systems to reflect the changes.

    Ensure tickets/re-isssues are issued within the deadlinesAssist with BSP reconciliation and process refundsInvestigate ADM's/ACM's on a monthly basisand dispute with airlines where required, address any staff lossesAssist the reservations team with any fare queriesAssist with the set up of new E-accounts & ongoing relationshipsEnsure that reservations team are updated with new fares, special fares, changes to routingsSkills required for the role:Excellent fares & ticketing knowledgePrevious supervisory/managerial experienceStrong GDS knowledge including Amadeus & TravelportAble to communicate effectivelyKeen attention to detailStrong product knowledge and business awarenessAbility to work under pressureStrong organisation & time management skillsIf you're interested in learning more about this Fares & Ticketing Team Leader role, please contact Succeed Recruitment Solutions or press the apply online button nowNot for you? Then please visit our website to view the other exciting roles we have available; Recruitment Solutions – for the best Travel jobs, Multilingual jobs and Contact Centre jobs.


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