Customer Service Advisor - Birmingham, United Kingdom - Hart Recruitment

Hart Recruitment

Verified Company

Birmingham, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A new temporary cover opportunity has arisen for a Customer Service Advisor near Birmingham City Centre with easy public transport links.

You will be working for an organisation that manages public transport travel across the West Midlands region. This is an ongoing temporary assignment.

You will be working 37.5 hours per week between the hours of 8.00 am to 6.00 pm on a shift rota basis, shifts you will be covering will either be 8.00 am to 4.00 pm or 10.00 am to 6.00 pm Monday to Friday.

You will also be required to cover every other Saturday - working from 8.00 am to 4.00 pm, you will receive a day off in the week as lieu when working a Saturday.

As the Customer Service Advisor, you will be:

Taking incoming calls from the public relating to transport enquiries
Booking transport for the general public
Providing first line support for technical queries
Making outbound calls to customers who are in arrears on their accounts
Providing general administrative support

As the Customer Service Advisor, you will have:

Previously worked in a customer service position
Superb communication skills
Experience in inputting with speed and accuracy
Call handling experience
You may have experience with the following: Call Handler, Contact Centre Advisor, Query Handler, Team Assistant, Administrator, Customer Service Administrator, Booking Administrator, and Reservations or any other similar position

As the Customer Service Advisor, you will receive an hourly pay rate of £11.44 per hour.