Client Services Ambassador - Loughborough, Leicestershire, United Kingdom - Nottingham Building Society

Description

Contract type:
Permanent
Full-time, 35 hours

As a Savings Customer Ambassador at The Nottingham Building Society you will be the first point of contact for our customers either face to face in the branch or by phone.

You will support the delivery of our end-to-end customer journey, walking in our customers shoes and understanding their needs through great conversations and service.

Our Savings Customer Ambassadors support the growth and retention of savings through an outstanding customer experience.

You will support our Society wide purpose of helping customers to own their own home by supporting our savings growth and referring customers to our trusted partners.

You will join a small, collaborative branch at the heart of your local community, and youll be an active force for good striving to do the right thing by your colleagues, customers and the community they serve.

Contribute to the growth and retention of savings balances within your branch and the Network through account opening, retention of maturities, and meaningful conversations
Thoroughly understand our customers needs and identify opportunities to promote relevant services to our customers to suit their home ownership and financial goals
Be a proactive force for good at the heart of your local communities by achieving the Network goal
Embrace the digital journey in our branches supporting our customers with technology and digital services to enhance their overall experience
Continue to learn and grow by owning your development to support your ongoing development journey and career development
Strong communication skills both face to face, written and via phone/ email
High empathy with a strong desire to do the right thing for our colleagues, customers and the community

Financial Services experience is not required for this role, but a proactive and positive attitude is essential to be successful.

We will offer full training to support you in your new role with us
A fair and competitive salary evaluated against market data, annual discretionary bonus scheme, Medicash healthcare scheme, 25 days annual leave plus bank holidays, holiday purchase scheme (buy up to 5 days per year) and enhanced family leave
Commitment and dedication to your ongoing personal and professional development. We help you to own and grow your potential so you can be at your best in your current role and to support your future career aspirations
Flexible and hybrid working to encourage a work life balance, we want you to be at your best inside and outside of work

Were passionate about giving back to the communities in which we serve as well as supporting local charities as part of the Samuel Fox Foundation.

One of the many ways you can get involved is to use the 2 days per year paid leave to volunteer for causes or charities that are important to you

Embracing Diversity Together:

• We proudly embrace and celebrate diversity as a fundamental cornerstone of our values. We believe that a diverse and inclusive workplace is not just essential for our success but is also a reflection of the vibrant communities we serve. Our commitment to diversity extends beyond our internal culture to the way we approach advertising and engage with our customers.

We acknowledge that diversity is not just a goal to be achieved but a continuous journey toward creating an environment that embraces differences and promotes equal opportunities for all.

We are committed to fostering an inclusive culture that encourages collaboration, creativity, and a sense of belonging for every member of our community.

Instead, were owned by our members and use our money to do good, investing in our community, responsible causes, and
So, were always striving to do the right thing for our team, communities and members.

Although our history spans over 170 years, our purpose of helping our members save, plan for and protect their financial futures is enduring.

At The Nottingham Building Society, we are dedicated to overcoming obstacles and turning challenges into opportunities.

At the heart of our mission is our unwavering commitment to breaking down barriers and building better futures by helping our customers achieve the significant milestone of owning their own home.