Customer Support Representative - Manchester, United Kingdom - CHANNEL ALT LTD
Description
Duties:
- Assist customers with product information, order status, and issue resolution
- Upsell products or services to customers when appropriate
- Perform data entry tasks accurately and efficiently
- Communicate effectively with customers to ensure satisfaction
- Analyze customer needs and recommend solutions
- Maintain a high level of professionalism and phone etiquette at all times
Experience:
- Previous experience in a customer service role is preferred
- Proficient in data entry
- Strong communication skills both written and verbal
- Excellent phone etiquette and active listening skills
Job Types:
Full-time, Permanent
Pay:
From £25,526.20 per year
Benefits:
- Company events
- Onsite parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to commute/relocate:
- Manchester: reliably commute or plan to relocate before starting work (preferred)
Work Location:
In person
Application deadline: 28/05/2024
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