- Booking MOTs, services and other repair work for our customers
- Advising customers about warranty cover and upselling additional parts / accessories that will benefit the customer
- Liaising with the full Aftersales department to organise and schedule appointments, based on workload and call volumes
- Managing a high-volume of customers daily as well as telephone calls and online booking queries
- Informing customers of turnaround times and ensuring effective communication throughout the time when a customers' car is in the workshop
- Maintaining accurate customer records, and updating the systems when any bookings have been made
Service Advisor - Gateshead, United Kingdom - Lookers
Description
Overview
Location: Lookers Ford Gateshead
Contract type: Permanent, full-time
Working hours: 42 hours per week, shifts between 07:30 & 18:00 Monday to Friday, and Saturday on a rota basis 08:00 to 13:00
Salary: OTE up to £30,800 (basic of £26,000 per annum plus bonus)
We're looking for a Service Advisor to join the team here at Ford Gateshead. This role is offered on a Permanent basis on a 42 hour per week contract including Saturday mornings on a rota with a very competitive starting salary of up to £26,000 and a generous, uncapped bonus. Also on offer is the chance to develop your career with ongoing Ford brand training. This is an opportunity not to be missed
Our Service Advisors play an important role in providing our customers with a personalised, premium experience as they come back to us time and time again for servicing, MOT and repairs. It is their job to show off their knowledge and expertise so that our customers have all the information they require when making decisions about the servicing of their vehicle. With this in mind, we provide ongoing training and development opportunities for our Service Advisors through customer experience workshops.
You will have heaps of energy, a warm personality and a real passion for delivering first class customer experiences. You will have excellent communication skills and the ability to build rapport easily and are able to explain technical information in a way that is clear and concise. Previous experience using Kerridge also known as ADP would be an advantage.
For this role you will need to be able to maintain accurate customers records. You will be a great team player but be able to work independently also. We want to hear from you if you have worked in a similar role within the automotive industry or have a passion for customer service and cars
If your skills and experience match what we are looking for, please