Service Manager - Wales, United Kingdom - Appcastenterprise

Appcastenterprise

Verified Company

Wales, United Kingdom

1 day ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

In 1995 Lifeways opened its first location for people with complex needs.

Over 25 years later and we've grown to become the UK's largest supported living specialist and are proud to help almost 5,000 people to live more fulfilling, independent lives.

Our commitment is to provide extraordinary support that creates life-changing outcomes for people with complex needs.

We do this through our stability, our local teams, our strong relationships, and our shared focus on quality and reassurance.

Key Responsibilities:

Monitor and support the delivery of person centred services to all people using the service.
Monitor and support the health and safety of both people using the service and support staff
Ensure that the actions of all staff directly supporting people using the service support their care, protection and wellbeing, and in compliance with external regulations and standards.
In the absence of the Area Manager take other responsibilities for all aspects of the operation of the office.
Provide supervision and support to Team Leaders through effective recruitment and selection, coaching and Performance Management as well as Support to manage their team of Support Workers.
Ensure effective financial administration of the services delivered, through the effective deployment of staff and budgets
Work effectively with external agencies to promote the work of Lifeways and to increase referrals and placements within the Area in line with defined business targets.
Develop knowledge and skill of staff teams through delivering service specific training as and when required
In this role you will be required to be highly flexible and participate in the 24 hour oncall rotational system providing management support to staff and personcentred approaches to the people who use our services.

Experience, Skills & Qualifications:

Ideally a minimum of four years' experience preferably within the relevant field and a minimum of three years' management experience.
You will possess good time management skills and be IT literate.
You will be committed to reporting on Service User outcomes and organizational KPI reporting.
A relevant professional Qualification at Level 4 or Higher in Care or Management e.g. NVQ/SVQ, QCF Award Certificate or Diploma (also known as BTEC Professional Award, Certificate, Diploma) and working towards Level 5 or above.
Motivational with leadership skills
Selfstarter with attention to prompt timekeeping
Organized with ability to meet deadlines and fulfill obligations generally
Excellent communication skills
Excellent financial skills
Person centred approach to delivery of services

At Lifeways we value our staff and work hard to develop their skills through the provision of training and support.

We are expanding and so there are real opportunities for career development.

If you feel ready for a change and are able to take on new challenges in a growing organisation, we want to hear from you.

Lifeways Community Care is an equal opportunities employer regulated by CQC