HR Systems Coordinator - Birmingham, United Kingdom - EY

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Role description:
HR Systems Co-ordinator - Level 1

Reporting to:
UK&I HROSS Manager

Location:
Birmingham, some travel required

The Opportunity

Your Key Responsibilities

Provide support to service delivery teams e.g., Onboarding and CoreHR with the resolution and/or triage of SNOW tickets across EC and other local TSS systems; respond to, manage and resolve all issues within the HROSS team's service level agreement (SLA)
Delivery of system housekeeping routines e.g., EMAPI oversight and other timetabled activity, daily weekly, monthly, quarterly, annually as required
Delivery of TSS MI, Workzone, Interface schedule and other tasks requiring publication e.g., the cascade of system outage notifications aligned to TSS brand and exceptional client service guidelines
Lead on all access requests to the SF suite of systems for the Regional Talent team extending to local TSS tools and shared drive access requests for TSS teams.
Undertake monthly EC access audits to satisfy regional audit requirements and demonstrate robust system security management through assigning the correct level of access to authorised users
Proactively manage data integrity risk by raising awareness of issues identified with data quality via your daytoday delivery of responsibilities
Complete data quality analysis on a regular basis to ensure data meets UKI requirements and is aligned across the EY infrastructure
Contribute to the testing of system changes (UAT) and work with Talent IT Services to ensure that all changes are built and delivered to the required specification
Build and maintain effective operational relationships with TSS teams, Third Party Managed Service providers, Talent IT Services and Finance
Ensure existing process guides are maintained and new process guides are produced to the agreed team standard
Contribute to TSS and wider projects and initiatives
Collaborate with TSS teams to identify business requirements and translate them into effective forms and SharePoint solutions
Design and develop userfriendly forms using Microsoft Forms to collect data from various stakeholders within the organization
Customize and configure SharePoint sites and document libraries to ensure efficient storage, organization, and retrieval of data and documents
Provide training and support to endusers on Microsoft Forms and SharePoint functionality and best practices
Monitor and troubleshoot issues related to Microsoft Forms and SharePoint, ensuring timely resolution and mínimal disruption to operations

Skills and attributes for success

Respond to escalated user enquiries/problems on a timely basis and to satisfactory resolution
Produce standard reports using EY's reporting solutions across different platforms according to the team's weekly/monthly schedule and respond to ad hoc requests accordingly
Ability to analyse data to spot trends in data quality and work with stakeholders to improve behaviours accordingly
Perform testing (user acceptance testing (UAT)) of changes to EC and other systems as required
Provide support to other team members for major system projects as required across the HR Systems infrastructure
Proven experience working with Microsoft Forms and SharePoint, including form design, SharePoint site customization, and workflow creation
Knowledge of SharePoint Online and Office 365, including workflow, document management, permissions, and content types
Knowledge of Microsoft Power Automate (formerly Flow) or similar workflow automation tools

To qualify for the role you must have

Intermediate knowledge and understanding of technology and how it can be used to improve processes and services
Expert knowledge of Microsoft Excel
Experience/technical knowledge of EC functionality and reporting is desirable
Experience of troubleshooting system issues, identifying root cause and resolution
Ability to explain and present technical information to nonexperts and advise/guide users in the use of systems
Ability to adapt to change and adopt a flexible style and approach
Capable of working under pressure and able to prioritise workload and project requirements
Ability to demonstrate initiative and vision, manage operational activities and identify opportunities for process improvement
Good written and verbal communication skills, high degree of accuracy and attention to detail

Ideally, you'll also have

A thorough knowledge of Talent Transactional processes
A desire to contribute to the overall development of the UK TSS by encouraging change and identifying areas for efficiencies aligned to EY's global systems landscape
Able to demonstrate initiative and vision and identify opportunities for process improvement.
A commitment to own personal development and completion of appropriate learning and development activities to ensure capability and skills are current and to drive new solutions and enhancements that drive c