Customer Service Advisor- CEO Team - Sheffield, United Kingdom - Currys

Currys

Verified Company

Sheffield, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

**Customer Service Advisor

CEO Team**:

Hybrid working, when you have to come to site you'll be based at our Sheffield Contact Centre

Permanent

Full time 37.5 hours per week including weekends

£20,182 + benefits
Our passion at Currys is helping everyone enjoy the latest tech. We're proud of the service levels we provide for our customers - online, in-store or in their homes.

And it's all down to our people, 30,000+ capable and committed colleagues, learning together, growing together, making us amazing and celebrating the wins.

As a Customer Service Advisor in our CEO team, you'll be part of a great team who handle high level complaints mainly relating to Currys or ID Mobile, that come from our Chief Executive Office.

Every contact requires you to be a brand ambassador and to deliver an exceptional service.

As part of this role, you'll be responsible for:

Managing high level complaints to mitigate any brand risk
Delivering exceptional customer service, placing the customer at the heat of everything you do

You will need:

Excellent written skills.
Outstanding verbal, interpersonal and negotiation skills.
To be 100% focused on customer delight for internal and external customers.
Complaint resolution skills

We're one team and we celebrate all of the great things you do.

One way we show our gratitude is by giving you access to a range of lifestyle benefits, including:

Access to the Aviva Digital GP app, where you can access a GP 24/
Access to the NHS approved Thrive: Mental Wellbeing app where you can get support for common Mental Health conditions and counselling that's available 24/
Discounts at our Currys stores for you and your family.
Hybrid working; arrangements will depend on your role and business requirements.

Beyond that, we'll be with you every step of the way, enabling you to get the most out of your role, grow your skills your way, and see your career develop in the way you want.

Be part of our talented CEO team and unbox your passion at the UK's best-known retailer in tech.