Customer Account Manager - Redbourn, United Kingdom - Gi Group

Gi Group
Gi Group
Verified Company
Redbourn, United Kingdom

1 week ago

Tom O´Connor

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Tom O´Connor

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Description
Customer Account Manager

Our Client based in Redbourn near St Albans, who are an award winning group specialising in Telecoms and IT Services are looking for a Customer Account Manager on a permanent full-time basis.

You will be part of a team that provides a remarkable service to their customers, where key objectives are to establish relationships, identify other opportunities and maximise customer retention through office-based support.

This is a Customer service role where you will be handling a variety of different queries on a daily basis.

Salary & Benefits
- £19-22.5k per annum + Bonus

  • Full time
  • Monday
  • Friday 09:00 17:30
  • Birthday off
  • Employee Mobile package
  • Full product training provided
  • A busy, fun working environment

Responsibilities:


  • Supporting customer base to exceed their expectations
  • Handle both incoming and outgoing customer service and sales calls
  • Good understanding of competitors
  • Creating and managing various cases through CRM system
  • Developing a good product knowledge to educate customers in alternative services available
  • Document and resolve faults or hand over complex cases to third line support
  • Following up with client once resolved ensuring they were more than happy with the service provided
  • Handling customer feedback and complaints both on the phone and in writing
  • Handling General billing queries
  • Assist other departments with customer based challenges
Skills and Requirements

  • Highly Motivated and Competitive
  • Excellent sales or customer service experience (ideally Technology based industry)
  • Excellent Communication, Customer service, Interpersonal and writing skills
  • Initiative and Problem Solving
  • Professional
  • Team Player
  • High Attention to Detail ability to prioritise workload
  • Computer literate with MS Office Suite
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