Senior ICT Engineer - Oxford, Oxfordshire, United Kingdom - Nsc Global

Description

nscglobal (Cisco Gold Partner) provides global network implementation and support solutions to world-class organizations, delivering cost savings and operational simplicity.

nscglobal is an independent, rapidly growing, private company that for more than a decade has delivered tailored solutions to 50 of the world's leading multinational enterprises, outsourcers and service providers.

nscglobal offers a unique business model, combining a focused group of world-class customers, with a unique range of services, backed up with outstanding responsiveness and customer service.

Assists users experiencing difficulties in using information systems, products or services, including situations referred by more junior staff, investigating complex situations to diagnose underlying causes.

Uses judgement in applying guidelines for setting priorities for resolution, monitoring progress, and applying escalation procedures for problems not progressing satisfactorily.

Handles all complaints efficiently and professionally.
Proposes, discusses and evaluates potential solutions with service providers and implements agreed field modifications or workarounds.

In consultation with users, demonstrates all features, plans requirements, installs (including field modification) and commissions desk-top systems, products and services and their upgrades.

is pro-active to ensure that users make effective use of the facilities available to them.

Demonstrates commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on operations is minimised.

ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved.

Provides users with information on the medium and long-term plans and policies of the organisation for the provision of desk-top systems, products and services and advises on the impact of such plans.

Taking account of new information or changed circumstances and modifying understanding of a problem or situation accordingly.
Follow-up and Monitoring : Checking progress against targets, reporting as necessary and taking action to resolve exceptions.
Has more than 48 month's experience in a Level 3 Deskside Support or similar role

Has gained experience (typically four year's full time or equivalent) as a competent user of computer systems and has demonstrated an aptitude for ICT work.

Proficient in Operating Infrastructure\Hardware with a working knowledge of the ICT infrastructure found in a corporate environment (e.g. hardware, databases, operating systems, local area networks etc.)
Microsoft Office, Oracle etc.)
The management of the interaction between two or more networking systems, computers or other "intelligent" devices.
Vocational training Communication or IT system technician or equivalent knowledge
Intermediate to Expert knowledge of MS-Office and Internet
Knowledge of Admin-tools and performance packages after instruction in the company
~ Microsoft Certified IT Professional (MCITP) certification in desktop area
Microsoft Office Specialist (MOS) Certification
Valid Driver's licence

Shift work and Standby (as 24/7 service is offered) at selected sites, will be on a rotational basis with other team members in location.

Ability to work local business hours
Proficient in Local Language and English (Spoken and Written)
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