Administration Officer - South Shields, United Kingdom - All Temps Recruitment
Description
We are currently looking for a Administration Officer with finance experience to work in a local office dealing with administration and finance within the Waste department in South Tyneside.
The Role
- Liaise with trade customers, processing all account documentation to ensure customer satisfaction and retention.
- Assist the Senior Credit Controller with invoicing and credit control
- Producing invoices in a timely manner and ensuring controls are in place regarding payment.
- Arrange adhoc collections and invoices for business customers, providing all associated paperwork.
- Develop and maintain relationships with business and trade customers.
- Ensure Duty of Care paperwork is produced for all customers in order to meet legal requirements.
- Maintain the customer database and ensure it is accurate and up to date.
- Manage and distribute lists for the crews and ensure they are kept up to date with new customer information etc.
- Setting up appointments with trade customers.
- Triage customer feedbacks for both the commercial and noncommercial side of the Service, providing solutions and escalating more complex feedbacks as appropriate.
- Undertaking any support duties as necessary for Waste Services as a whole, including general administrative tasks such as filing, photocopying etc.
The Person
- 4 GCSEs grade A-C or equivalent relevant
- Ideally have experience working in a trade waste accounts environment or similar
- Experience of maintaining excellent business customer relationships.
- Experience of keeping and maintaining accurate records.
- Significant experience of using Microsoft Word and MS Excel
- Experience of working in an administrative environment.
- Experience of delivering excellent customer service for both residents and business customers.
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