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Middlesbrough

    Customer Service Advisors - Middlesbrough, United Kingdom - All Temps Recruitment

    All Temps Recruitment
    All Temps Recruitment Middlesbrough, United Kingdom

    1 week ago

    Default job background
    Temporary Customer Service / Support
    Description
    We are currently looking to recruit 2 x Customer Service Advisors based within Middlesbrough.

    Duties Of Role:

    • As the first point of contact for our customers, act as an ambassador for the Council and maintain a focus on the needs of customers and aim to resolve their queries as quickly as possible.
    • Undertake call handling duties in a friendly, professional, and efficient manner, recording contact, submitting service requests and processing payments using the Council's Customer Relationship Management (CRM) and associated systems.
    • Welcome customers into the Council's Customer Centre, and support them to report, apply and pay via the Council's website.
    • Provide a reception function within central locations, dealing with enquiries in a timely and efficient manner.
    • Maintain a working knowledge of the Council and related public services to advise or direct customer enquiries.
    • Escalate customer issues to Customer Centre Coordinator and other teams as appropriate.

    The Candidate:

    • Must have previous, similar experience.
    • Must have 5 GCSE's including English and Maths or equivalent
    • Must be educated to a minimum of Level 2 NVQ in Customer Service/Customer Care
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