Team Administrator - London, United Kingdom - Lewisham and Greenwich NHS Trust

Lewisham and Greenwich NHS Trust

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

It is an exciting time withinHIV servicesin Lewisham as HIV services continue to develop. We are looking for a part-time sexual health administrator/receptionist.

Evening work will be required one evening a week.

Although the main base is Alexis clinic UHL the post holder will be expected to work at any of the Lewisham HIV/ sexual health clinics if required.

There will be a training programme to ensure that you are supported to deliver confidential quality care.

Our people are our greatest asset.

When we feel supported and happy at work, this positivity reaches those very people we are here for, the patients.

Engaged employees perform at their best and our Equality, Diversity & Inclusion (EDI) initiatives contribute to cultivate a culture of engagement.

We have four staff networks, a corporate EDI Team and a suite of programmes and events which aim to insert the 5 aspirations:

Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
Widening access (anchor institution) and employability
Improving the experience of staff with disability
Improving the EDI literacy and confidence of trust staff through training and development
Making equalities mainstream

To assist the service co-ordinator with general administration/clerical duties to ensure the smooth running of the HIV service as required.

Key Result Areas & Performance

Booking appointments for patients on reception and over the phone
Demonstrating accuracy and completeness of information when using our database system
Ability to communicate clearly, confidently, and professionally on the phone and facetoface
Working as a team player to meet personal and departmental objectives
An understanding, acceptance, and adherence to the need for strict confidentiality.
Booking of interpreters for patients according to the Trust policy.
Provide cover for colleagues during annual leave, sickness, and busy periods this may mean going to different sites.
Be fully competent in the features of the service computer system and undergo further training when systems are updated and as the job requires.
Attend additional training as required and assist new staff with training.
On occasion to manage potentially aggressive, verbally abusive visitors to the service which must be dealt with appropriately following agreed procedures and protocol.
To refer enquiries as appropriate to the line supervisor or manager, ensuring patient confidentiality is not compromised in line with the requirements of the Data Protection Act and ensuring prompt and accurate response to all enquiries.
Manage tidiness and appearance of reception
Assist clinical staff, for example by providing support as a chaperone
Ordering, Receiving and Despatching Goods

Order all stock for services within site as relevant.

Maintain skills in ordering on SBS system.
To be responsible for receiving all goods on arrival at bases and notify appropriate personnel ensuring goods go to right person/department, ensuring goods are kept in a secure location until collection.
To be responsible for ensuring all equipment for repair has the correct paperwork and notification to the appropriate department.
General Administration/Clerical
To take messages ensuring complete confidentiality in accordance with Trust policy.
General filing and administrative duties as required.
Accurate data entry.
Ensure all notice boards are up to date and tidy.
Provide cover for the above duties across all sites as required.
To be aware of Trust Complaints Procedures and be able to act accordingly and assist in the process by obtaining medical records, photocopying and scanning etc. when required.
Maintain confidentiality at all times.
To be aware of existing processes and offer suggestions for improving services.
Ensure all Mandatory training is undertaken in a timely manner.
Reports all accidents and incidents to a qualified member of staff Any other equivalent duties consistent with the level and purpose of the post.