Help Desk Technician - London, United Kingdom - Just IT

Just IT

Verified Company

London, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Are you looking for an exciting new role?
About the company
Our client is a global corporation of five brands with well over 3,000 employees. They are looking for an IT Helpdesk Technician to join their London team.

You will be one of the first points of contact for 1st and 2nd line issues, supporting the head officeand other retail stores across a number of different locations.

Our client operates on a hybrid working pattern, Monday - Thursday in the office and Fridays from home.
Position Overview
This role provides an excellent opportunity to work in a fast paced and vibrant IT environment. Our client is looking for someone who has a passion for IT and helping others.
Your technical responsibilities will include but not be limited to:

Addressing and resolving incidents and requests via ticketing system
Answering the Retail Help Desk hotline providing first contact support
Serve as liaison between employees and the technical team in order to resolve issues.
Analysing and resolving issues regarding the use of store hardware and software providing level 1 technical support.
Troubleshooting computer networks and wireless technology.

Essential Skills and personal qualities