Quality & Technical Advisor - Welwyn Garden City, Hertfordshire, United Kingdom - Nvelope Rainscreen Systems Ltd

    Nvelope Rainscreen Systems Ltd
    Nvelope Rainscreen Systems Ltd Welwyn Garden City, Hertfordshire, United Kingdom

    1 month ago

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    Description
    SFS is a market-leading producer of fastening solutions, safety line systems, and fenestration technology for the construction industry.

    SFS UK - Division Construction currently has an opportunity for a Technical Advisor to join our team in Welwyn Garden City.

    Develop new ideas and strategies to improve departmental performance


    • Be an active member of the team to help challenge and change the way SFS provide technical support to increase our value added and service leveraging smart tools/solutions
    • Be the centre of technical knowledge for our product range and application which underpins our commercial activity and know-how
    Answering incoming Technical Queries received by phone or email for all UK revenue streams

    • Provide technical support/advice to the Customer Services department
    • Assist/conduct practical internal product testing
    • Assist/deliver where appropriate customer training and demonstrations for all UK revenue streams e.g. Flat Roofing, Roofing & Cladding, Sub Frame and Fall Protection
    • Assist with all UK owned product line testing requirements - Sub Frame & Fall Protection
    • Report and investigate any product complaints, this may include site visits
    • Assisting in any other ad hoc duties required when they arise
    • Work as a collective unit covering absence and supporting others
    • Capable of using numerous computer packages including Microsoft office
    • Appreciation and understanding of CAD software
    Competitive salary benchmarked against industry


    • 26 days annual leave per year plus statutory bank holidays
    • Group pension plan
    • Group health care cash plan scheme
    • Group profit share
    • Training and development opportunities
    • Free car parking
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