Customer Care Manager - Ampthill, United Kingdom - Somnium
Description
Customer Care Manager
Ampthill
We are recruiting an experienced Customer Care Manager to join our ever-growing engineering sector client who will be looking to further expand within the business.
Key Responsibilities
- Ensure that Customer Care is compliant with all the standard operating procedures.
- Manage the Customer Care issues raised by clients and ensure they are effectively and professionally dealt with.
- Liaise regularly with multiple areas of the business to minimise customer care issues.
- Liaise with other departments across the business for large order as and when required.
- Manage the fieldbased Customer Care teams diary and send weekly scheduled work updates.
- Log all customer and client feedback.
Key Skills
- Microsoft Office
- Clear communication skills
- Excellent organisation skills
- Positive and "Can do" attitude.
- Very good attention to detail
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