Funding Administrator - Birmingham, United Kingdom - Randstad Perm Professionals

Description

• Location: Birmingham Central 3-4 days office based
• Job title: Fee & Funding Coordinator/Funding Administrator

Are you an experienced administrator with a knack for navigating the complexities of fees and funding within the Higher Education Sector? We have an exciting opportunity for you to join a leading institution in this capacity.

Our client, a prominent university, is seeking a proactive Fees and Funding Coordinator to join their team. As a key member of the Fees and Funding department, you will report directly to the Team Leader, playing a crucial role in ensuring the smooth operation of student fees and funding processes.

Key Responsibilities:

• Collaborate with the team to execute annual activities, adhering to established policies and procedures.
• Support initiatives directed by the Team Leader to maintain compliance with regulatory bodies.
• Contribute to projects aimed at enhancing business processes, emphasising efficiency and data accuracy.
• Participate in continuous improvement efforts within the team and across the Directorate, utilising technology enhancements.
• Provide exceptional customer service, addressing inquiries related to fees and funding from students and staff.
• Proactively resolve issues, escalating when necessary, and share best practices in system usage.
• Maintain accurate student fees and funding data within the SITS system.
• Liaise with external agencies to facilitate fee and funding management tasks.
• Stay informed about colleague's work and provide support when needed.

Skills and Qualifications:

• Bachelor's degree or equivalent professional qualifications and experience.
• Prior experience in a relevant role within Higher Education, demonstrating expertise in fees and funding.
• Proficiency in Microsoft Office suite, familiarity with student records systems (preferably SITS), and external funding platforms.
• Excellent communication skills, both written and verbal, with a talent for resolving complex queries.
• Customer service experience with a commitment to delivering high-quality service.
• Demonstrated experience in process improvement and quality enhancement.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

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