Estate Agency - Peterborough, United Kingdom - AMR - Specialist Property Recruiters

AMR - Specialist Property Recruiters

Verified Company

Peterborough, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

LETTINGS OPERATIONS MANAGER, PETERBOROUGH

Role description

To create the model example of a market leading, high performing branch by ensuring reliable detailed delivery of our philosophies. Create a branch where clients and staff will be delighted daily because their expectations are exceeded

Responsibilities

Manage the smooth operation of our Lettings Branch
Deliver budgeted income
Deliver budgeted unit performance on lettings
Ensure compliance in all respects of property letting
Ensure company standards are met and maintained at all times
Recruit, induct and Develop staff through coaching and training as necessary
Report daily/weekly/monthly in detail all aspects as required to Operations Director
Oversee compilation of tenancy files to ensure deadlines are met
Create a model branch suitable for client scrutiny
All new applicants are registered noting soft facts and motivations
Ensure new instructions are phoned out within 24 hours to secure viewings
Deal with complex issues personally including disputes & level 1 complaint handling
Provide advice and assistance to your team and prioritise workloads
Deliver reporting to Operations Director accurately and on time
Conduct a morning meeting every day to provide direction and assist with 'stucks'
Ensure marketing is conducted in accordance with company requirements
Oversee valuation standards through observation and monitoring conversions
Oversee valuation follow up procedures to deliver standards
Monitor LL care process
Observe staff daily, providing feedback and coaching for all tasks
HR functions for all staff; 121s; performance management; disciplinary; resourcing & Rotas
Assist team by handling complex enquiries
Create a positive environment based on company Core Values
Make every role accountable
Complaint handling

Requirements:

Results

Branch budgeted income achieved
Budgeted units for lettings achieved
Low attrition rates
Zero customer complaints
Low termination and withdrawal rates
Strong review scores minimum volumes achieved
AMR are one of the UK's largest specialist recruiters for the Property, Estate Agency, Lettings & Property Management, Land & New Homes, Commercial Property and the Mortgage Market._
We recruit for the roles of: Branch Manager, Residential Sales Manager, Valuer, Lister, Senior Sales Negotiator, Residential Sales Negotiator, Residential Sales Progressor, Country Homes Negotiator, Senior Lettings Negotiator Lettings Negotiator, LettingsManager, Lettings Coordinator, Letting Administrator, Property Manager, Block Manager, Regional Manager, Regional Director, Area Manager, New Homes Sales Advisor, Land Finder, Land Buyer, Surveyor, Mortgage Advisor, Mortgage Consultant, Commercial Negotiator,New Homes Sales Consultant._