- Receipt and acknowledgement of requests from external enquirers
- distribution of requests to internal ICB teams for responses
- co-ordinating and collating responses
- production of a formal response letter to the enquirer, ready for approval
- management of the ICBs FOI database, recording all FOI enquiries received and monitoring of response times
- management reporting on FOI responses and thematic analysis
- Thorough knowledge of administrative procedures, including specialist software packages acquired through experience or formal training to diploma level.
- Experience of team working and supporting senior staff in a complex organisation.
- Experience of working to tight deadlines and managing own time.
- Experience in working with a range of stakeholders, internal and external.
- Experience of dealing with FOI requests.
- Experience of working in a complaints function.
- Demonstrates through application the ability to prioritise tasks and manage competing demands.
- Demonstrates through application the ability draft correspondence clearly and precisely.
- Demonstrate through application excellent organisation skills
- Knowledge of NHS complaints procedure.
- Knowledge of FOI Act requirements.
FOI Officer - London, United Kingdom - NHS South East London Integrated Care Board
Found in: Talent UK C2 - 2 weeks ago
Description
Job summary
NHS South East London ICB has an opportunity for the right candidate to work as part of the ICBs Complaints and Patient Experience team as the FOI officer and complaints assistant.
This post holder will act as the ICBs subject matter expert on managing Freedom of Information Act requests received by the ICB, ensuring all requests are acknowledged and responded to appropriately and in line with the timescales specified in the Act. They will be the single point of contact for FOI requests, managing the ICBs FOI email inbox, and ensuring the following tasks are delivered:
In addition, the post holder will support the patient experience officers to respond to patient enquiries and complaints, as required.
Main duties of the job
The FOI Officer and Complaints Assistant is responsible for:o Co-ordinating the management and response of incoming requests for information that fall under the Freedom of Information (FOI) Providing advice to staff regarding the application of Freedom of Information legislation and Information Commissioner's guidance, including complex Co-ordinating information and replies in a manner which takes account of the available exemptions within the FOI Ensuring the ICB remains compliant with legislation and deadlines with respect to FOI requests, in particular the 20-day Providing FOI administrative tasks such as producing correspondence, reports and creating and maintaining Analyse requests and if these are unclear, follow up with the applicant to clarify specific point or words or where further information is Support the production of quarterly activity reports on FOI Monitoring and updating policies in response to changes in FOI law or Develop and maintain a log of FOI requests and responses and provideanalytical information on Provide high quality administrative support collating information as necessary and ensuring that FOI requests are responded to on Liaise with and provide advice to a wide range of external and internalstakeholders, to ensure clear FOI responses can be produced.
About us
The South East London Integrated Care System (ICS) brings together the health and care partners that serve our vibrant and highly diverse populations resident in the London boroughs of Bexley, Bromley, Greenwich, Lambeth, Lewisham and Southwark.
Our partnership brings together six local authorities, over 200 general practices, Guy's and St Thomas' Hospital NHS FT, King's College Hospital NHS FT, Lewisham and Greenwich NHS Trust, South London and Maudsley NHS FT and Oxleas FT. Importantly, the ICS seeks to be connected to the communities we serve (circa residents) and work with the widest possible range of community, voluntary and third sector groups and organisations in each borough.
Our vision is a highly performing, sustainable ICS that looks after its staff, responds to its communities and takes action to reduce the inequalities they experience.
The South East London ICB is the NHS management unit of the ICS. It is accountable both to NHS England and to the South East London Integrated Care Partnership (ICP). The ICS exists to deliver four core purposes:o Improve outcomes in South East London population health and health and care serviceso Tackle inequalities in outcomes, experience and access suffered by the residents of South East Londono Enhance productivity and value for money in the in the use of health and care resources in South East Londono Help the NHS support broader social and economic development in South East London.
Job descriptionJob responsibilities
Please see attachments for the full Job Description and Person Specification with details of key responsibilities
Person SpecificationEducation / Qualifications
Essential
Experience
Essential
Desirable
Skills and Abilities
Essential
Desirable