Data Analysis Apprentice - Swindon, United Kingdom - Security Cleared Jobs

Description

Data Analysis Apprentice

Great Western Hospital, Swindon

37.5 hours per week, Monday - Friday or

Salary: £17,000 - £20,000 per annum plus benefits & 25 days annual leave

Apprenticeship Qualification: L3 Business Administrator Standard

Expected Apprenticeship Duration: 18 months minimum

Main Purpose:

An administrator will assist in the efficient running of an administration office providing effective administrative support directly to our Customer, under the instruction or guidance of a Lead Administrator /Specialist Co-ordinator/Team Leader. The post holder will work collaboratively with the Customer undertaking a variety of general administrative tasks.

Separate terms of reference that are post specific will be given to the incumbent on appointment.

We may rotate administrators between posts in order to broaden their knowledge base and adopt best practise in their workplace. This will enhance our ability to provide a high level of service delivery during times of high workload, or absence/gapped posts where we will be able to call on staff to assist their colleagues. Administrators may also be expected to work on their own, unsupervised but with assistance and support provided by neighbouring Serco colleagues/Line Manager. Hours of work are 37 hours per week on shift patterns between hrs; local arrangements may be in place but may change due to customer requirements.

Main Accountabilities:

• Actively engage with induction processes to ensure the successful completion of own and colleague's probationary periods, supports colleague development.
• Assist Lead Admin/Specialist Co-ord/Team Leader or other departmental staff to undertake all required admin tasks, focussing on delivering professional service excellence.
• Take a pro-active role within the Department to liaise with your colleagues and customers and be fully conversant with your workload.
• Effective communication with your Serco/Military/Customer colleagues.
• Undertake general administration duties in office environment.
• Amendment and maintenance of any assigned spreadsheets and databases, including uploading of information to share sites (SharePoint) and (as an added value activity) virtual learning environments.
• Active participation at meetings and production of action notes as required.
• Liaison with visitors to establish their transport, AV, accommodation, catering needs and subsequent booking of any requirements and arrival on site/to department
• Booking of refreshments and hosted lunches
• Maintaining adequate stationery levels and re-ordering as required.
• Review and update any assigned work instructions relevant to your role.
• Compilation of detailed Monthly Performance Report allowing the Team leader to write a truly reflective monthly report to the Supervisors/Admin Services Manager
• To provide cover/support/shadowing for other posts as and when required.
• Such other duties and responsibilities in support of Serco business and as requested by Serco line manager or senior management.
• Awareness and adherence/implementation of all Serco Mandatory Polices as per the Serco management system (SMS), Code of Conduct, Think Privacy and Security Operating Procedures (SyOps). Ensure Information Privacy Classifications are used on all Serco correspondence and the customer's classification is embraced in line with Defence Writing.
• Maintaining an effective electronic filing system in accordance with the local filing structure; assist in the maintenance of this structure and in archiving old records in accordance with GDPR guidelines.
• Adhere to the Health and Safety Act within the areas of their responsibility
• Collation of evidence to support apprenticeship and uploading onto system
• Attendance and participation in all apprentice workshops and tutor meeting, including end of apprenticeship assessment.

What you will need for the role:

• Good level of general education, preferably with GCSE's (A-C) or equivalent in English and Maths
• Ability to communicate at all levels, using a variety of communication methods (spoken, written, behaviour)
• Ability to work in a team environment or individually
• Good interpersonal skills
• Flexibility and Adapts to change
• Delivers Customer Service and strengthens our customer relationships
• Contributes to generating ideas and solving problems
• Delivers against own objectives and demonstrates personal drive and self-development
• Gains other trust and demonstrates collaboration
• Respects differences
• Assumes responsibility
• Maintains composure
• Previous Administration and/or Secretarial experience (either paid or voluntary) - desirable
• Knowledge/understanding of general office practices - desirable
• PC literate, with a good level of experience in MS Office including Outlook (essential), Word (essential), Excel (essential), and Power point (desirable)

What we offer

• 25 days annual leave plus bank holidays.
• Up to 6% contributory pension scheme
• A range of benefits to support the health and wellbeing of you and your familysuch as Employee Assistance Programme, Simply Health Plans,and more.
• Access to a huge range of discounts and exclusive deals such as Merlin Attractions, Mobile Phone discounts, Cinema discounts, Leisure, and Hospitality discounts.
• A fantastic culture and supportive team where you'll get the chance to make a positive difference in a company passionate about diversity and inclusion.
• Company discounts which include cinema, merlin entertainment and online shoppingand discounts on mobile phone plans and leisure centre memberships.
• Interesting and enjoyable work.
• Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.

By joining Serco you will have unlimited access to our Global Employee Networks - SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.

Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.

At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Silver Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact

At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.