Customer Care Office Manager - Northampton, United Kingdom - ACS Recruitment Solutions Ltd

ACS Recruitment Solutions Ltd
ACS Recruitment Solutions Ltd
Verified Company
Northampton, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Customer Care Office Manager

Northampton

Monday - Friday

Competitive
Acs is proud to be representing one of the UK's leading FTSE top 100 housebuilders in the UK.

They are looking for a Customer Care Office Manager to join their team of dedicated and highly knowledgeable professionals in Northampton.

If you are looking tochallenge yourself, discover new opportunities to grow, learn new skills and release your potential, please take look at the details below.


Duties:


  • Manage the department team effectively, including setting clear standards in the workplace, conducting professional development reviews and coaching and training of all team members to ensure employees achieve company KPIs and maintain NHBC Customer Satisfactionand company standards.
  • Ensure correspondence to customers and customer defects are dealt with in a costeffective, professional and timely manner, to ensure the Persimmon Pledge and Customer Care Policies and Procedures are adhered to
  • Responsible for identifying and resolving customer escalations (precomplaint), as well as supporting the resolution of all formal complaints in accordance with company procedure.
  • Attend site as and when required to meet with customers, the site team and the Customer Care Maintenance Operatives/Operations Manager.
  • Work cohesively with other departments across the company (i.e., Construction, Sales, and Accounts) to ensure communication is optimal and the company achieves its KPIs.
  • Comply with responsibilities as defined in the Group's HS&E Policy and ensure compliance throughout team.

Benefits:


  • Competitive Salary (DOE)
  • Pension
  • Life Assurance
  • Bonus
  • Health Care

Experience:


  • Customer Service experience is essential.
  • Experience of managing a team
  • Excellent communication skills, both written and verbal
  • Fully conversant with Microsoft Package, including Excel and Word
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