Service Coordinator - Cardiff, United Kingdom - Ceaton Security Services Ltd

Ceaton Security Services Ltd

Verified Company

Cardiff, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Service Coordinator

Company Profit-Related Bonus

30 Days annual holiday entitlement (22 days & 8 bank holidays)

Average Holiday Pay

Subsidised Health Care Scheme

Regular Pay Reviews

Auto Enrolment Pension Scheme

This is a varied and interesting role within a medium-sized family-run business based in Cardiff that has been operating for over 30 years in the Fire, Security, Automation and Passive Fire Sectors.

We are recruiting for a Service Coordinator to support the company's growth. We'd love to hear from you if you think you suit the job description.

Job Summary

Fulltime permanent position hours per week
Reporting to Service Manager & Operations Support Manager
This role is a hybrid which will work simultaneously between the Service and Helpdesk Teams, predominantly customer servicebased within the company and comprises but is not limited to the following daily tasks:

Service Team

Assisting the Service Manager in scheduling jobs, management, and utilisation of a team of engineers often dealing with lastminute changes and reacting to unforeseen challenges.
Review Preventative Maintenance reports once jobs have been attended.
Dealing with customer queries and enquiries.

Helpdesk Team

Dealing with customer queries and enquiries via a shared inbox
Set up new customers & sites.
Log jobs callouts, preventative maintenance, and quoted works in Joblogic.
Log sales enquiries.
Review job costs and send worksheets to customers.
Joblogic system updates ad hoc requests for changes to the system.
Price callouts & authorise job costs with customers.
Invoicing raise invoices.
Reviewing and spellchecking engineers' reports before sending them to customers.

General

Answering the office phone line.
Taking messages and transferring calls from existing and prospective clients to the relevant individual an excellent telephone manner is essential.
Making calls to internal staff members and engineers.
Other ADHOC duties

Required Skills & Qualifications

PC and Microsoft literate essential.
Good Telephone Manner
Selfmotivated with the ability to work individually and as part of a team.
Excellent written and verbal communication skills.

What to Expect from Ceaton as an Employee?

Good salary and benefits package

Regular Training

Potential for Progression

Supportive & Positive Work Environment

Job Types:
Full-time, Permanent

Salary:
£23,400.00 per year

Benefits: