OTC Emea Client Service Representative - London, United Kingdom - JPMorgan Chase Bank, N.A.

JPMorgan Chase Bank, N.A.
JPMorgan Chase Bank, N.A.
Verified Company
London, United Kingdom

1 week ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
You will be part of a team delivering client transactional support functions for OTC Credit & Rates cleared products. The primary functions will focus on day to day client trade inquiries supporting our clients.

You will be employed as a cross product client service operations representative and will have extensive client interaction as well as opportunities to develop a deep understanding of products, internal systems, processes and support teams.

You will need to have a clear understanding of trade flow management, knowledge of the confirmation, settlement, and fails for credit and rates.

Additionally, as the client service and clearing agenda is complex and challenging, you will be expected to play key roles in refining existing procedures, developing new processes, defining requirements for new products or industry initiatives and identifying new opportunities to improve the overall function.

Your role will require daily interaction with clients, globally located middle office & operations groups and frequent interaction with technology and project delivery teams.


Job responsibilities

  • End to end ownership of the Credit & Rates trade capture and support process which includes coordinating all aspects of delivering bestinclass Operational Service to clients.
  • Partnering with clients to understand business and service needs.
  • Help define and track client service metrics and onboard new 'Business As Usual' services and capabilities for existing relationships / accounts to meet client evolving needs.
  • Responsible for maintaining relationships with high profile and/or highrevenue generating clients.
  • Work as a part of the global team performing handoffs of multiregional clients where necessary.
  • Develop a relationship with your clients; be proactive in identifying problems and themes; create a repertoire/cadence with followups and issue escalations; recommend/implement service enhancements where appropriate.
  • Start interacting with other teams to collaborate and problemsolve; be empowered to initiate change to further drive superior service improvements and product offering.
  • Adhere to the department policies and procedures for client requests.
  • Keep building and continually revamping the client relationship.
  • Share your knowledge and become a mentor to help your team succeed.
  • Handle complex relationships and high profile clients, while providing service at the same level for all clients.
  • Work independently and in a team environment to maximize productivity in a most efficient manner.
  • Investigate root causes of process inefficiencies and make proposals on opportunities for process improvement.
  • Build indepth understanding of the client's organization, business priorities, culture and operating model and determine how best to leverage our products and capabilities to continuously add value for the client.
  • Actively seek opportunities to lead and contribute to initiatives outside immediate area of responsibility.

Required Skills, Experience and Qualifications

  • Strong experience of OTC Credit & Rates derivatives products
  • Prime Brokerage or Client Services background desirable
  • Understanding of the clearance business model
  • Excellent verbal and written communication skills.
  • Strong MS Office skills (Word, Excel and Powerpoint)
  • Alteryx, Microsoft Excel Macro/ VBA experience a plus
  • Team player but can operate without direction.
  • Possess initiative and problemsolving ability
  • 3+ years of experience in customer service, operations or related field, preferably with work experience primarily in banking or the financial service industry
  • Perform well under pressure and can meet tight deadlines
  • A strong aptitude for strategic thinking and tactical execution
  • Excellent organizational skills and the ability to manage, prioritize, work under pressure, and meet tight deadlines
  • Excellent verbal and written communications skills; able to effectively communicate clearly and concisely
  • Strong interpersonal and influencing skills, with the ability to establish credibility and strong partnership with senior business and control partners
  • Ability to use data to create metrics and reporting
J.P.

Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors.

Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success.

We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender
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