Collections / Account Support Agent - Loughton, United Kingdom - Mr Lender

Mr Lender

Verified Company

Loughton, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Main Purpose of the Role:
To communicate with customers who have failed to meet their contractual obligations regarding making payments towards their loan agreement.

Assessing each customer's circumstance on a case-by-case basis to ensure the right outcome is achieved and where possible the customer's account brought up to date.

Benefits

Working within a newly refurbished dedicated office space with onsite employee gym.
On site parking
Central Line Train station within oneminute walk with quick access to Central London.
Close road links to M11/M25/A406/A12 and London.
Breakout space including games tables/machines
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services).
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days).
Eye Test / Glasses reimbursement scheme.
Various team and personal reward incentives.
Working within a newly refurbished dedicated office space with onsite employee gym.
On site parking
Central Line Train station within oneminute walk with quick access to Central London.
Close road links to M11/M25/A406/A12 and London.
Breakout space including games tables/machines
Social events
Pension Scheme
Healthshield (health cash back scheme and counselling services).
28 days annual leave, incl. Bank Holidays, per annum, with an additional day per year of service (capped at 33 days).
Eye Test / Glasses reimbursement scheme.
Various team and personal reward incentives.

Main Duties and Responsibilities

Communicate with customers who have failed to meet their agreed payment date, showing forbearance and support to help them get their account up to date
Ensure that all customer accounts are reviewed thoroughly to understand the customers situation, making sure that all previous account notes are checked for previous customer communications and arrangements in place
Completing all actions that are agreed with customers in the relevant time frames to

ensure the best customer experience is achieved

Where applicable signpost customers to relevant Debt Support and Advice
Recognise triggers where customers are showing signs of vulnerability and follow the relevant procedures in supporting these customers and where necessary referring

them to the Vulnerability Committee

Share ideas and feedback with your line manager where improvements can be made to the customer journey through your daytoday experience in dealing with customers
Support colleagues and the department to ensure all department aims are achieved
Work towards achieving daily and monthly targets both individually and as a team
This is a summary of the role and the employee is expected to undertake additional adhoc duties_

Specification/Skills/Education and Attributes: