- To Lead technical elements in systems development projects, both within systems design and in interfaces with other stages of development. Evaluates and undertakes impact analysis on major design options.
- To Provide expert technical knowledge in O365/Exchange, design and develops O365/Exchange solutions, its testing, documenting errors/faults, implementing solutions and retesting to agreed standards.
- Reports the outcome of the testing and highlights potential improvements to the process.
- To Provide specialist guidance information to user support and help desk functions to assist in resolving customer problems.
- To Specify and design large or complex configuration/automations/systems, covering for example: objectives, scope, constraints (such as performance, resources etc.), hardware, network and software environments, main system functions and information flows, data load and implementation strategies, phasing of development, requirements not met, and alternatives considered.
- Responsible to assesses software packages on their ability to meet all or parts of specified business requirements and advises colleagues and management on their technical suitability.
- Responsible to provides operational oversight of outsourced partner in the delivery of projects and day-to-day activities.
- To Coordinate and manage rapid response and permanent resolution to problems, ensuring that appropriate action is taken to investigate and resolve them, with minimal downtime to systems and services.
- Responsible to Maintains up to date information on major problem resolution and ensures the communication of such information to all interested parties.
- Ensures that problems are fully documented within the configuration management defect/problem reporting system (known error database).
- Proactively matche unresolved incidents against existing problems, known errors and other incidents.
- Determines and initiates preventative measures, such as identifying and investigating suspect software and other components.
- Ensures that existing problems and known errors in systems and services being brought into operation are understood and managed in the same way as those arising from operational incidents.
- To Support service level management in monitoring the impact of problems on agreed service levels, and co-ordinate and manage any appropriate improvement actions.
- Analyzes incidents and problems to show trends and potential problem areas, so that actions can be taken to minimize the occurrence of incidents and to improve the process of problem reporting, analysis and resolution.
- To Create and monitor plans and strategies to investigate and resolve incidents and problems, including proactive problem management activities.
- Assesses the probable causes of incidents and consequences of existing problems and known defects, in order to improve established problem management policy.
- Ensures all work is documented using the appropriate standards, methods and tools, including prototyping tools where appropriate.
- Ensures that designs take full account of specified requirements and constraints, including any potential safety-related aspects, and are appropriate to the target implementation and support environments to client site 3 days a week/as required by the project.
O365 Messaging Engineer - Manchester, United Kingdom - Cognizant
Description
Job Description
This is an excellent opportunity for 0365 Messaging Engineer role professionals to be part of leading-edge technology projects. Cognizant's Cloud, Infrastructure & Security Services Practice provides end-to-end solutions covering architecture, design, implementation, management, and on-going support across the entire enterprise technology infrastructure. Our services include a spectrum of management, consulting, and systems integration services to help our clients maximize value in their infrastructure resources, while optimizing infrastructure performance and cost.
Responsibilities
At Cognizant you will experience an exciting mix of innovation by design, creativity, collaboration and efficiency within a framework of stimulating objectives and a passion for delivering the best to our customers.
You will be joining a network of some of the most creative, innovative and dedicated people in the industry with ample opportunities to learn and develop your career.
Our Associates are chosen for their attitude, skills, knowledge and enthusiasm but above all, their belief that anything is possible.
Cognizant is an equal opportunities employer and we welcome all applications regardless of race, colour, gender, ethnic origin, nationality, religion or beliefs, disability, age, sexual orientation, political opinions or trade union membership