Training & Development Manager - Social Care - Sheffield, United Kingdom - Akkodis

Description

Learning & Development Manager

Akkodis are currently working in partnership with a leading service provider to recruit an experienced Learning & Development Manager to join a vibrant and growing HR team within in a busy customer contact centre in the heart of Sheffield.

As the L&D Manager you will work closely with the wider HR team and Talent Acquisition to support the development and career growth of colleagues in all areas of the business.

You will directly manage a team of on-site trainers to deliver all mediums of learning from online to classroom based courses.

Support colleagues transitioning to new roles across the business and joining the organisation from others with the necessary knowledge required utilising pragmatic development tools to aid key metrics and L&D outcomes.

Lead and facilitate high-quality learning events both in person and virtual delivery for all levels of employees in the organisation.

Drive the team to create and maintain courseware for instructor led and web-based training courses.

Develop program materials and resources, such as activity demonstration materials, job aids, visual aids and graphics, videos, communications, and other supporting materials that clearly link to better outcomes.

Manage sensitive and/or confidential data appropriately.
Previous people management experience and career within learning and development.
Experience of writing, developing course materials
Experience in developing and implementing policies and procedures.
Strong communication and interpersonal skills for training and awareness initiatives.
Good knowledge of IT systems including MS suite and ability to adapt to bespoke CRM systems.
Relevant training/management qualifications would be desirable.

Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK.

Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.
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